Blank
BSBA Human Resource Management
University of Mindanao
More Info About Me
Results-driven BPO professional with 10 years of experience in customer service and operations support. I have worked as a Customer Service Representative, SME, CE Analyst, Operations Supervisor, and Real-Time Analyst (WFM), giving me strong expertise in team leadership, performance monitoring, workforce management, and client support. I am detail-oriented, data-driven, and committed to delivering high-quality results. With extensive experience in handling customers, managing teams, and optimizing operations, I bring reliability, professionalism, and a strong work ethic to every project.
My Skills and Competencies
Social Media Management
Shopify Specialist
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2026
Concentrix Philippines
(Real Time Analyst - Workforce Management)
Monitors real-time operations, manages schedules and staffing levels, tracks service levels and KPIs, and ensures optimal workforce utilization to meet client targets and operational goals.
2021
-
2021
IQOR Philippines
(Account Associate)
Manages customer accounts, processes transactions, resolves inquiries, and ensures accurate documentation while maintaining strong client relationships and delivering quality service.
2020
-
2021
Sutherland Global Services
(Account Associate)
Manages customer accounts, processes transactions, resolves inquiries, and ensures accurate documentation while maintaining strong client relationships and delivering quality service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Specialist
Create a dedicated space for your brand, and sell across multiple platforms, including in person and on social media.