College Undergraduate 2022-2023
Bachelor of Science Major in Human Resources
Cavite State University
More Info About Me
Customer Service Specialist with 4 years of experience delivering support across diverse digital platforms. Expert in navigating complex software to streamline workflows and elevate the end to-end customer experience. Proven ability to maintain meticulous attention to detail in high volume, chat, email, and phone. Dedicated and committed to be a valuable asset to the team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2026
Royal Caribbean Group
(Cruise Representative, Australia, UK and Ireland Trade Sales and Service)
Managed end-to-end travel logistics for both Celebrity Cruises and Royal Caribbean International, handling full-service bookings including cruises, flights, hotels, and ground transfers.
Supported the Australia, UK, and Ireland markets, adapting to different regional protocols, currencies, and service standards to ensure seamless guest experiences.
2023
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2025
Reliasourcing
(Customer Service Associate and Trainer)
Consulted entrepreneurs on technical brand-building assets, including logo creation and website design, to drive long-term business growth and retention.
Promoted to Training Assistant and subsequently to Trainer within six months, overseeing the onboarding and professional development of new hires for the Tailor Brands campaign.
2022
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2023
VXI Global Solutions
(Customer Service Representative)
Resolved complex billing discrepancies and technical service issues for a high-volume American consumer base (DirecTV), consistently maintaining top-tier satisfaction ratings.
Febuary 2022
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July 2022
Conduent
(Customer Care Associate)
Worked with Nurses, Doctors, and representatives. Managed a health insurance account under Humana.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.