BS Hotel and Restaurant Administration
Lyceum of the Philippines University Manila
I am an aspiring Virtual Assistant with experience in customer service and hospitality. I previously worked as a Sales Assistant at Ace Hardware Philippines and spent 7 years working as a waiter in a 5 star casino hotel. I later decided to resign and start a small business. My most recent role was as a bartender in a business hotel in the Philippines, where I worked from April 2025 to May 2026.
Through my work experience, I developed strong communication, multitasking, customer service, and problem-solving skills. I am eager to learn new tools and grow my career as a Virtual Assistant while providing excellent support to clients.
Lyceum of the Philippines University Manila
• Greet guests warmly, take food and drink orders, and ensure guest satisfaction.
• Suggest cocktails or specials to boost sales and enhance guest experience.
• Observe signs of intoxication and handle situations professionally.
• Mix alcoholic and non-alcoholic beverages accurately and efficiently, and understand the basics of cocktails and beverages.
• Deliver outstanding service in a high-end, fast-paced environment.
• Manage and resolve guest concerns, ensuring a positive dining experience.
• Consistently receive positive feedback from guests and commendations from management.
• Work collaboratively with team members to maintain high service standards.
• Assist customers with product inquiries and purchases.
• Maintain product displays and inventory levels.
• Provide excellent customer service and support.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.