E-COMMERCE OPERATIONS & SUPPORT

Experienced in handling customer support and daily e-commerce operations for multiple stores on Shopee, Lazada, and TikTok Shop, including product listing, pricing updates, order monitoring, and customer service management.



Product Listing & Management
Uploaded and updated product listings, variations, descriptions, and inventory details across e-commerce platforms.

Pricing & Inventory Updates
Managed product pricing, discounts, stock updates, and promotional changes for accurate store management.



Customer Support Management
Handled customer inquiries, refunds, delivery concerns, and order issues professionally.


Order Monitoring

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Tracked failed deliveries, returns, cancellations, and order status updates.

Product Review Management

Monitored and responded to customer reviews to maintain customer satisfaction and store reputation.