2016
Bachelor of Science in Business Administration - major in General Management
Siquijor State College
General Virtual Assistant | Admin Support | QA Specialist | Excel | Xero
Hi, I’m John! 👋
I’m an experienced Administrative and Quality Assurance Professional with over 10 years of experience in the financial services industry. I specialize in accurate data entry, administrative support, document management, Excel reporting, data verification, and quality checking.
I’m now transitioning into Virtual Assistance, where I aim to use my experience to provide reliable, organized, and efficient support to clients. I’m proficient in Microsoft Office and have hands-on knowledge of bookkeeping using Xero, with a growing understanding of basic bookkeeping processes and financial record management.
Having worked with international teams in a remote environment, I understand the importance of clear communication, meeting deadlines, accuracy, and accountability. I’m committed to making my clients’ work easier by handling the details with care, staying organized, and continuously improving my skills.
You focus on growing your business, and I’ll help take care of the details that keep things running smoothly. 🤝
My Skills and Competencies
Data Entry and Verification
Bookkeeping
Communication Skills
Report Preparation and Presentation
Time Management
Administrative Support
Certificates
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My Experience and Education
2016
-
2026
Manulife Global Solutions
(Quality Assurance Senior Analyst)
Responsible for reviewing operational transactions to ensure accuracy, compliance, and adherence to company standards while maintaining a positive customer experience. Monitor quality trends, provide insights to management, and support team members through coaching and feedback to improve overall performance.
Professional Experience:
Perform quality reviews to ensure accuracy and compliance of operational transactions.
Prepare monthly quality and performance reports using Microsoft Excel.
Identify process gaps and recommend improvements to increase efficiency.
Maintain accurate documentation and audit records.
Collaborate with international teams to resolve operational issues.
Mentor and train new hires on processes and quality standards.
My Services
Administrative Support
Stay organized with reliable admin support, including emails, scheduling, data entry, documents, and everyday tasks.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Keep your finances organized with accurate records, transaction tracking, reconciliations, and timely financial reports.