Fast when it matters. Clear when it counts. Reliable every time.
With nearly a decade of experience in customer support, I’ve handled everything from simple order inquiries to complex escalations across chat, email, and phone.
○ I handle 50–100+ customer interactions daily while maintaining 95%+ CSAT.
○ I specialize in fast, accurate, and empathetic support that reduces repeat issues and improves customer experience.
○ I don’t just answer tickets—I solve problems and make support smoother for your business.
○ Beyond frontline support, I’ve also led and coached teams—helping agents improve performance, resolve issues more effectively, and consistently meet customer satisfaction goals.
○ I’m comfortable working in fast-paced environments, quick to adapt to new tools, and focused on one thing: solving problems and making every customer interaction count.
If you’re looking for someone reliable, efficient, and easy to work with—I’m ready to help your team deliver better customer experiences.
✦ 𝗪𝗛𝗔𝗧 𝗜 𝗕𝗥𝗜𝗡𝗚 𝗧𝗢 𝗬𝗢𝗨𝗥 𝗧𝗘𝗔𝗠 ✦
✔ 95%+ Customer Satisfaction (CSAT)
✔ 50–100+ daily customer interactions handled efficiently
✔ Strong experience in chat, email, and phone support
✔ Proven ability to resolve escalations and complex issues
✔ Team leadership: coached and supported 10 agents
✔ Fast, accurate, and detail-oriented execution
✦ 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 𝗮𝗻𝗱 𝗔𝗖𝗛𝗜𝗘𝗩𝗘𝗠𝗘𝗡𝗧𝗦 ✦
🏆 Elite Circle Awardee (2024) – Top productivity performer
📈 Maintained 95%+ CSAT across multiple roles
⚡ Managed high-volume queues (50–100+ daily interactions)
👥 Improved team performance through coaching and feedback
✅ Resolved escalations while maintaining customer trust
✦ 𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣 𝗬𝗢𝗨𝗥 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 ✦
• Customer support (chat, email, phone)
• Order tracking, refunds, and replacements
• Handling escalations and difficult customers
• Improving response time and customer satisfaction
• Supporting team performance and quality
✦ 𝗧𝗢𝗢𝗟𝗦 𝗜 𝗨𝗦𝗘 𝗗𝗔𝗜𝗟𝗬 ✦
Zendesk
Shopify
Slack
Outlook and Gmail
Google Workspace and Microsoft Office
✦ 𝗪𝗢𝗥𝗞 𝗦𝗧𝗬𝗟𝗘 ✦
Calm under pressure
Highly organized and detail-oriented
Fast learner and adaptable
Strong communicator (written & verbal)
Reliable and consistent performer
✦ 𝙇𝙀𝙏’𝙎 𝙒𝙊𝙍𝙆 𝙏𝙊𝙂𝙀𝙏𝙃𝙀𝙍 ✦
I’m currently open to full-time or long-term roles.
If you need someone who can handle customers professionally, resolve issues quickly, and improve your support operations—send me a message. I’m ready to help.
Bataan Peninsula State University
🆔 Licensed Professional Teacher
Manage 50–100+ daily inquiries with speed, accuracy, and consistent quality.
Handle orders, refunds, and returns accurately while keeping customers informed.
Provide fast, clear support that resolves issues and keeps customers satisfied.
Coach team members to improve performance, quality, and customer experience.
Deliver support that improves CSAT and builds long-term customer loyalty.
Resolve complex issues calmly, turning frustrated customers into satisfied ones.
Ranked 1 for Quarter 4 of Year 2023
Ranked 1 for November of 2023
Commendation for a ticket
Commendation from QA
Elite Circle Awardee for 2024
Client commendation