2017
BSIT
Cagayan De Oro College - PHINMA
More Info About Me
Motivated Junior Social Media Manager and Virtual Assistant with hands-on experience in content scheduling, promotional posting, and audience engagement across Meta, Instagram, Facebook, and X. Backed by 6+ years of customer service and online support experience, with strong skills in responding to inquiries, managing digital communities, and supporting social media campaigns. Detail-oriented, tech-savvy, and eager to grow in social media strategy and analytics.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Shopify Order & Inventory Management
Shopify Reports and Stock Monitoring
Customer Relationship Management (CRM – basic)
Customer Service Support
Certificates
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My Experience and Education
2024
-
2025
Makotek Computer Sales Inc.
(Management Trainee)
Lead sales team to consistently achieve monthly sales quotas.
Manage customer inquiries and corporate accounts, ensuring quality service.
Supervise store operations, product display, and sales reporting.
Train staff on ICT product knowledge and POS usage.
Perform laptop/PC setup, updates, and basic troubleshooting.
2017
-
2024
Mercury Drug Corporation
(Pharmacy Assistant)
Dispensed medications with accuracy, ensuring compliance with pharmaceutical Standards.
Provided product knowledge and assisted customers in selecting appropriate Medications.
Managed inventory, conducted audits, and monitored product expiration dates.
Maintained organized shelves and detailed records for smooth daily operations.
2024
-
2024
Lucky Charmers
(Virtual Assistant)
Handled cashiering and chat support for online gaming clients (“Charmers”).
Processed payments and deposits accurately.
Assisted customers in loading selected games, ensuring smooth transactions.
Managed scheduled posting of gaming promotional graphics on Meta, Instagram, X, and Facebook.
Responded to customer inquiries across all platforms, ensuring timely and professional communication.
My Services
Shopify Order & Inventory Management
Processed customer orders, tracked inventory levels, and prepared sales reports via the Shopify admin dashboard.
General Customer Service
Provided customer service by responding to inquiries, assisting with orders, checking availability, resolving concerns.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.