I am a digital marketing professional with experience in social media management, content creation, and photo and video editing. With two years of customer service experience, I have developed strong communication and problem-solving skills that help me understand audience needs and deliver effective solutions. I am currently an aspiring SEO specialist, focused on improving website visibility, search performance, and online growth through data-driven strategies.
Cebu Technological University - Main Campus
I assist customers with their concerns related to websites, email, and domain services. I provide troubleshooting support to resolve technical issues and guide them through the activation process of their products and domains, ensuring a smooth and efficient experience.
I respond promptly and professionally to customer inquiries via email, ensuring clear, accurate, and helpful communication. I also handle subscription-related concerns, including sign-ups, cancellations, renewals, billing inquiries, and account updates, while ensuring a smooth and positive customer experience.
I handled incoming calls from customers, providing solutions to their technical issues related to their services. I also addressed customer complaints and concerns professionally, working to achieve satisfactory resolutions while maintaining positive customer relationships.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.