2019
Bachelors of Secondary of Education - English Major
University of the Cordilleras
More Info About Me
Jonathan Cuanso is a seasoned professional with over five years of combined experience in admin support, customer service, and order management. His ability to streamline processes and provide exceptional customer support has led to improved operational efficiency and increased customer satisfaction.
Beyond his corporate career, Jonathan is a passionate photographer and videographer, specializing in weddings, debuts, and event photography. With years of experience capturing life's most cherished moments, he has developed a keen eye for detail and storytelling through visuals. His work blends artistry and technical expertise, producing high-quality images and videos that leave a lasting impression.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Ecommerce Support
Executive Asssistance
Customer Support
Certificates
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My Experience and Education
April 2024
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May 2026
KO Storage - |Wayzata, Minnetonka, MN
(Call Center Sales Agent)
* Managed a high volume of inbound customer calls, converting inquiries into confirmed self-storage rentals through consultative sales and exceptional customer service.
* Assisted customers in selecting the most suitable storage solutions by providing clear guidance on pricing, unit availability, features, and rental options.
* Resolved customer concerns and addressed objections with empathy and professionalism, strengthening customer trust and improving retention.
* Maintained accurate customer records, call notes, and follow-up activities using CRM systems to ensure seamless communication and service continuity.
* Consistently achieved and exceeded key performance indicators (KPIs) for sales conversions, response times, follow-ups, and customer satisfaction.
* Collaborated with a fully remote team through daily meetings, coaching sessions, and performance reviews to drive continuous improvement in sales performance and customer experience.
* Demonstrated strong multitasking, problem-solving, and communication skills while delivering a positive, solution-oriented experience in a fast-paced remote environment.
September 2022
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March 2024
The Hero Co
(Customer Happiness Specialist – Sales & Retention,)
* Managed high-volume inbound and outbound customer interactions across phone, email, live chat, Help Scout, and Gorgias, delivering prompt, professional, and solution-focused support.
* Achieved a 95% first-contact resolution rate by identifying customer needs, addressing concerns, overcoming objections, and recommending the most appropriate solutions.
* Built long-term customer relationships through proactive communication, personalized service, and a customer-first approach that enhanced satisfaction and loyalty.
* Processed customer orders, tracked sales activities, and maintained accurate customer records using Zoho CRM, Salesforce, and Shopify to ensure operational efficiency.
* Collaborated cross-functionally with sales, operations, and fulfillment teams to resolve customer issues, streamline workflows, and deliver a seamless end-to-end customer experience.
* Maintained high standards of accuracy, organization, and responsiveness while managing multiple priorities in a fast-paced, remote e-commerce environment.
June 2019
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August 2022
Ecompass Tech
(Order management)
* Managed end-to-end order processing by verifying product information, pricing, inventory availability, and shipping details to ensure accuracy.
* Collaborated with warehouse and logistics teams to coordinate timely order fulfillment and on-time deliveries.
* Maintained accurate order records and prepared operational reports to support business performance and informed decision-making.
* Streamlined administrative processes to improve workflow efficiency and enhance the overall customer experience.
* Consistently ensured order accuracy while effectively prioritizing multiple tasks in a fast-paced, fully remote work environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Admin Support
Delegating your day-to-day Schedules and Ad hoc task
Executive Assistant
Optimize your , Event Planning, Email Management, and Ad hoc task management