Margill Loan Manager

• Managed and monitored loan accounts, payment schedules, and outstanding balances.
• Processed loan transactions and updated borrower records accurately.
• Calculated interest, penalties, and payment allocations based on loan terms.
• Generated loan statements, account histories, and collection reports.
• Tracked delinquent accounts and supported debt collection activities through accurate loan management and reporting.

RingCentral

• Handled inbound and outbound calls using RingCentral's cloud-based phone system.
• Managed customer interactions, call routing, voicemail, and call logs efficiently.
• Coordinated follow-ups with borrowers and maintained accurate communication records.
• Utilized call history and messaging features to support debt collection and customer service activities.

Microsoft Outlook

• Managed professional email communications, calendars, and task scheduling.
• Organized inboxes, prioritized correspondence, and maintained accurate records.
• Coordinated appointments, follow-ups, and reminders with clients and internal teams.
• Utilized email folders, rules, and search functions to improve productivity and communication efficiency.