2018
Bachelor of Science in Computer Engineering
Technological Institute of the Philippines - Manila
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2026
VikingCloud
(SOC ASV Associate)
Discussing External Vulnerability scan result with the merchant for their PCI DSS scan compliance. - Explaining vulnerabilities found on customers network and how they will be able to resolve it. - Learning and utilizing specific software tools and problem-solving strategies to solve for customer issues
and continuously improve our processes - Working as a member of a team to deliver an excellent service experience for customers of the VikingCloud
managed security service. - Conduct failed scan analysis by reviewing executive and technical scan reports to identify vulnerabilities
associated with merchant networks. - Investigate networking vulnerabilities and educate customers on the risk associated with insecure network
configuration. - Recommend remedial solutions to ensure a secure customer payment network infrastructure. - Confidently discuss networking terminology with IT professionals whilst also processing the ability to
demystify technical jargon for non-technical customers. - Provide telephone support to customer of the VikingCloud managed security service
2021
-
2023
Sophos
(Network Security Technical Support)
- Solving customer and partner problem with their Sophos XG Firewall, Sophos Central Email and other
products. - Solving technical problems and delivering an experience so profound that customers love using our products
and services and actively recommend them to others. - Learning and utilizing specific software tools and problem-solving strategies to solve for customer issues
and continuously improve our processes
2020
-
2021
Masergy
(Tier 1 NOC Analyst)
-Performs monitoring and technical troubleshooting of network issues with external customers, field technicians, and network/
telecom providers via phone, email, and remote session to drive issues to resolution. -Responsible for providing analysis and troubleshooting on different technical issues (e.g Network issues, Degraded performance,
Outages). -Performs firmware upgrade and configuring new Fortigate firewall. -Works on managed service request with customer for Network configurations, Firewall and Silverpeak changes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.