2018
Bachelor in Hotel and Restaurant Management
Colegio de San Juan de Letran
More Info About Me
Virtual Assistant | Customer Support Specialist (Finance & Healthcare)
PROFESSIONAL SUMMARY
Back Office / Admin
E-commerce Virtual Assistant
Data Entry
Client Support Specialist
Certificates
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My Experience and Education
2024
-
2025
EXL
(Customer Service Representative)
I assist with back-office support for healthcare insurance accounts by authenticating healthcare providers, giving detailed claim, billing, and payment information, and fulfilling requests such as copies of bills, check reissues, and claim/bill reprocessing. I ensure accuracy in all updates and make sure every interaction and action taken is thoroughly documented in the system.
2022
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2024
Genpact
(Customer Service Representative)
I Assist Canadian credit card customers with inquiries regarding their accounts, payments, balances, card features, and transactions. Handle billing questions, dispute resolution, and fraud-related concerns while following company and bank policies. Process requests such as card activation, replacement cards, credit limit inquiries, and account updates. Document all interactions accurately and follow compliance guidelines, privacy standards, and call quality requirements. Maintain professionalism and meet performance metrics such as customer satisfaction, average handling time, and first-call resolution.
2020
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2021
Testech
(DMS)
I sort and organize documents received from a third-party company. My work includes checking that all documents are properly scanned, renaming the files according to the required naming conventions, and ensuring they are stored correctly in the Document Management System.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Scanned and digitized hard copy documents, organized files, and applied standardized file naming for easy retrieval.
Customer Service
Handled billing, payments, disputes, and account inquiries while providing secure, accurate, and efficient service.