2022
BSIT
Dr. Yanga’s Colleges, inc
More Info About Me
Results-driven operations professional with experience in operations support, reporting, technical support, CRM management, workflow optimization, and cross-functional coordination. Skilled in KPI reporting, process improvement, stakeholder communication, and administrative operations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2026
MPT Mobility
(Operations and Support Associate)
Generated backend reports and delivered data-driven insights, enabling management to make informed decisions and improve operational efficiency. Streamlined daily issue resolution by implementing and managing a ticketing system, reducing response time and improving workflow organization. Resolved technical concerns via call or chat through proactive troubleshooting, minimizing system downtime and enhancing user productivity. Maintained and validated customer data within the database, ensuring high accuracy, data integrity, and reliable reporting.
2022
-
2022
B.D Domingo Realty & Construction Services
(IT Associate/Graphic Designer (Intern))
Increased campaign visibility and engagement by creating marketing posters and promotional videos, including scriptwriting and voice-overs Improved customer satisfaction and engagement by providing chat-based support, assisting with property inquiries, house visits, and purchase processes Led a project team by coordinating tasks, tracking progress, and delivering outputs on time while maintaining clear communication and meeting client requirements
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.