2018
Bachelor of Science in Community Development
Santa Cruz Mission School Inc.
More Info About Me
Detail-oriented Executive Assistant with experience in administrative support, client coordination, scheduling, email management, social media, and digital content. Former Senior High School Teacher with secretarial experience in records management and student documentation. Licensed Professional Teacher with strong communication, organization, multitasking, and problem-solving skills.
My Skills and Competencies
Social Media Management
Data Entry
EXECUTIVE ASSISTANT / ADMINISTRATIVE SUPPORT
Phone, Chat and Email Support
Certificates
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My Experience and Education
2026
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2026
PITIK QU-EEN BLOGGING SERVICES - Ian Mark Kamangkang (Pitik Queen) | Content Creator
(EXECUTIVE ASSISTANT)
• Provide direct executive and administrative support, managing day-to-day communications, schedules, collaborations, and business-related activities.
• Manage email correspondence and coordinate inquiries from clients, brands, agencies, event organizers, and business partners.
• Coordinate schedules, appointments, events, content shoots, brand collaborations, and other professional commitments.
• Serve as a primary communication point for client inquiries, follow-ups, scheduling requirements, and collaboration details.
• Manage social media accounts and support the preparation and publishing of digital content across online platforms.
• Edit short-form videos and other digital materials for social media and promotional use.
• Organize collaboration details, schedules, deliverables, and other information to ensure commitments are properly coordinated.
AUGUST 2025
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MARCH 2026
TELUS Digital International
(CUSTOMER ADVISOR II / FINANCIAL ACCOUNT)
• Managed customer inquiries across phone, chat, and email channels for a financial account.
• Handled account-related information and customer concerns with accuracy, professionalism, and confidentiality.
• Maintained clear and professional written and verbal communication in a high-volume customer service environment.
• Managed multiple customer concerns while maintaining accurate account documentation.
January 2024 August 2024
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August 2024
Alorica
(CUSTOMER EXPERIENCE AGENT I / TECHNICAL SUPPORT REPRESENTATIVE)
• Provided customer and technical support for product and service-related concerns.
• Diagnosed technical problems and guided customers through appropriate troubleshooting procedures.
• Documented customer interactions, issues, actions taken, and resolutions.
• Maintained accurate records to support follow-up and issue resolution.
2024
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2025
Inspiro Relia, Inc.
(CUSTOMER EXPERIENCE AGENT I / TECHNICAL SUPPORT REPRESENTATIVE)
• Managed inbound and outbound customer communications and provided solutions to service and technical concerns.
• Diagnosed and resolved technical issues through structured troubleshooting.
• Processed service changes, including adding, removing, and modifying TV channel subscriptions.
• Processed customer payments using various payment methods.
• Explained billing information and resolved account-related questions and concerns.
June 2018
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January 2023
Santa Cruz Mission School Inc.
(SHS TEACHER / SECRETARY)
• Provided administrative and secretarial support for daily school operations while simultaneously fulfilling teaching responsibilities.
• Prepared and maintained school forms, student records, reports, and administrative documentation.
• Developed an online enrollment system to streamline the school's enrollment process.
• Managed the UniFAST Scholarship System Portal, including applicant records, data entry, and billing information.
• Organized and maintained confidential student documents and institutional records.
• Coordinated with students, parents, faculty members, and administrators regarding academic and administrative requirements.
• Supported school leadership with documentation, information management, and other administrative requirements.
My Services
Executive Assistant / Administrative Support
Provide daily administrative support by managing schedules, emails, and business-related tasks. Coordinate with clients,
Customer Support
Handled customer inquiries via phone, chat, and email, providing timely, professional, and helpful support.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Accurate data entry, record updates, spreadsheet management, file organization, and database maintenance.