2022
Accountancy, Business and Management
ABE International College (Senior High School)
What I Bring to the Table
Hi, I’m Joy (Hikari). I’m a hardworking and dependable professional with strong attention to detail and a positive work ethic. I follow instructions carefully, communicate clearly, and take responsibility for my work. I’m seeking a long-term remote role where I can support the business and grow with the team. I’m passionate about efficiency, learning new tools, and working with people who value quality work.
My Areas of Expertise
Skills I use to help businesses stay organized, compliant, and efficient.
Graphic Designer
Data Entry
Typing Skills
Ability to follow instructions, Reliability & Consistency
Online BookKeeping
Certificates
My Experience and Education
April 2023
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October 2023
Vertex Digital Company Inc.
(Customer Service Representative (Chat Support))
• Resolved customer inquiries via email and chat, achieving a 95% satisfaction rating and reducing repeat contacts by 20%.
• Analyzed recurring issues and suggested process improvements, leading to better knowledge base content and fewer
common complaints.
November 2023
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June 2024
Self-Employed
(Math Tutor Teacher)
• Conducted one-on-one home-based tutoring sessions for students in various math subjects, improving their understanding
and academic performance.
• Assisted students with assignments, quizzes, and exam preparation through personalized teaching strategies and guided
practice.
• Developed customized lesson plans and learning activities tailored to each student’s learning pace and academic needs.
August 2024
-
January 2026
Work From Home
(Data Entry Specialist)
• Entered high-volume data into databases with 99% accuracy, minimizing errors and rework.
• Verified and cross-checked information against source documents, ensuring data integrity and consistency across systems.
• Automated repetitive data entry tasks using basic tools, improving efficiency and reducing manual workload
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Online Bookkeeping
Help business owners stay financially organized, compliant, and confident—without the hassle of doing it themselves