2007
Bachelor of Elementary Education
Leyte Normal University
More Info About Me
Hi, I'm Joy Oliva — a dedicated and reliable General Virtual Assistant from Marilao, Bulacan, Philippines. I'm 39 years old and a graduate of Elementary Education. Over the years, I’ve developed strong skills in Data Entry, Customer Service, Lead Generation (Email Marketing), and Bookkeeping. I’m proficient in a variety of tools including Microsoft Office and Google Workspace (Docs, Sheets/Excel, Forms), which I use daily to support clients with accuracy and efficiency. I enjoy learning new systems, exploring fresh ideas, and continuously improving my skills. I also value constructive feedback as an opportunity to grow and deliver better results.
My Skills and Competencies
E-commerce
DATA Entry
Lead Generator- Email Marketing
Online Bookkeeper
Certificates
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My Experience and Education
2007
-
2010
TEMPURA HAUS (JAPANESE RESTAURANT)
(CASHIER/SERVICE CREW)
2010
-
2012
OCTAGON CONCRETE SOLUTIONS
(ACCOUNTING IN-CHARGE)
2012
-
2013
KALIPAYAN BUILDERS & CONSTRUCTION SUPPLY
(OFFICE PERSONNEL)
2013
-
2014
MCCS BUSINESS PROCESS OUTSOURCING SERVICES
(CUSTOMER SERVICE REPRESENTATIVE)
Outbound call, offering vacation package going to Cancun Mexico
2015
-
2017
TECHMAHINDRA LIMITED
(CUSTOMER SERVICE REPRESENTATIVE)
Video Hotline, assisting client about their internet connection
2017
-
2019
Home Credit Philippines
(CUSTOMER SERVICE REPRESENTATIVE)
Assisting customer’s concern via inbound call and email.
2019
-
2024
Home Credit Philippines
(CUSTOMER SERVICE Supervisor)
Doing coaching and assist agents
2024
-
2025
Home Credit Philippines
(Customer Service aTeam Leader)
Handling Social Media, Attending Weekly meeting for Team Performance, coaching, Doing One on One weekly performance of my supervisor
My Services
Lead Generator - Email Marketing
Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities.
E-Commerce
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.