2018
Humanities and Social Science
College of Saint Adela Inc.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Support Services Group
(Customer Viewer Experience Associate, Quality Assurance Analyst)
Process Billing, Answer customer's queries via soft phone, Evaluate interactions of the agents, Provide feedbacks and coaching opportunities, Send and generate to the clients, conducting calibrations both internal and external.
2017
-
2018
City Legal Office in San Jose Del Monte
(Legal Assistant)
Create schedules for my assigned Attorney, Send Mails to post office, Send emails to the clients
2022
-
2022
IBEX Global
(Technical Support)
Provide troubleshooting steps to the customer via phone, Create ticket for the dispatch team, Schedule tech visit for the customer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.