2012
Electronics Engineering Technology
Mariano Quinto Alarilla Polytechnic College
Operational Excellence. Real Results.
I help businesses streamline operations, improve customer experience, and drive measurable growth.
With over 8 years of experience in customer service leadership, virtual assistance, and real estate support, I specialize in managing the full client lifecycle—from lead generation and CRM management to sales support and process optimization.
I’ve led high-performing teams, handled complex customer accounts, and built efficient systems using tools like Dynamics 365, SAP, and Google Workspace. My approach is simple: deliver results, stay organized, and make my clients’ lives easier.
If you’re looking for someone reliable, proactive, and easy to work with—I’m ready to help.
Skills That Drive Results
Built from real-world experience, not theory
Data Entry and Database Management
Customer Experience and Client Support
Real Estate Virtual Assistance
CRM Management
Lead Generation and Nurturing
Administrative and Executive Support
Digital Marketing Support
Project and Task Coordination
Process Documentation and Optimization
Email and Calendar Management
Certificates
Proven Experience That Delivers
8+ years of leadership and operations excellence
October 2025
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April 2026
Freelance
(Virtual Assistant (Real Estate and Home Services Support))
Performed lead enrichment by sourcing and verifying emails, websites, and social media profiles (Facebook, Instagram)
Maintained organized and accurate lead databases to support outreach and sales pipelines
Created and scheduled social media content to improve online presence and engagement
Managed basic social media interactions, responding to messages and engaging with prospects
Assisted in running and monitoring digital ad campaigns (Meta Ads) for lead generation
Ensured data accuracy through cross-checking and validation across multiple sources
January 2019
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January 2026
Concentrix
(Team Leader / Process Lead)
Led and developed a team of 20+ specialists supporting nationwide operations, consistently driving performance improvements and KPI growth.
Improved team performance through coaching, training, and structured performance management
Built and maintained SOPs to streamline workflows and increase operational efficiency
Generated weekly executive reports to support data-driven decision-making
Resolved complex customer and operational issues with a focus on retention and satisfaction
November 2024
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November 2025
XUR Homes Realty Inc.
(Property Specialist)
Supported real estate sales operations from lead generation to client conversion using digital marketing and CRM systems.
Created and managed Facebook Ads campaigns to generate qualified leads
Handled client inquiries, follow-ups, and lead nurturing
Assisted buyers through the loan application and closing processes
Conducted virtual and in-person property presentations
September 2017
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January 2019
Concentrix
(Customer Support)
Delivered high-quality customer support across phone, email, and chat while identifying opportunities to drive sales and improve customer experience.
Managed billing concerns, account updates, and technical support inquiries
Processed sales transactions and subscription upgrades with high accuracy
Maintained detailed CRM records for every interaction
Provided product guidance to increase conversions and customer retention
May 2012
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August 2017
Big E Food Corporation
(Production Supervisor)
Managed daily production operations, ensuring efficiency, quality, and team performance across multiple production lines.
Supervised up to 40 personnel and 9 production machines
Trained and developed staff to maintain productivity and quality standards
Implemented process improvements to meet production targets
Ensured compliance with safety and operational standards
How I Can Support You
Reliable, proactive, and results-driven assistance
Customer Support Management
Handle email/chat support, resolve inquiries, manage tickets, improve customer experience
CRM Management & Data Organization
Update CRM (Dynamics 365, SAP), track leads, generate reports, and maintain clean databases
Virtual Assistant & Administrative Support
Email and calendar management, scheduling, data entry, document handling, task coordination
Executive Support
Inbox management, travel planning, reporting, business coordination
Digital Marketing Support
Facebook Ads assistance, Canva graphics, basic campaign management
Real Estate Virtual Assistance
Lead nurturing, client communication, loan processing support, listing coordination