Undergraduate
Bachelor of Science in Information Technology
AMA Computer College Cagayan de Oro City
More Info About Me
My skills and experience align well with the qualifications you're looking for in a candidate. I have experience in keyword research, developing and creating content, and optimizing sites to be search-friendly.
I'm also competent in data entry, inventory management, and project management. I am also a well-trained customer service associate for phone, chat, and email support. Handling various emergency problems or unexpected situations. Responds to customer inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying the customer's understanding of the information and answer.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Photographer
Video Editor
GoHighLevel (GHL) Technical Support Specialist
CRM Automation Expert
Virtual Administration
Marketing operations
Client onboarding
GHL Website and Funnel Management
Certificates
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My Experience and Education
2017
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2020
Coffee Bean & Tea Leaf
(Data Entry Specialist)
Reach out to me for all your complex & simple Data needs. Fast, accurate & dependable. Working within a deadline-intensive environment, I have strong skills in time management, prioritizing tasks, and working with accuracy and speed. Effective communication and interpersonal skills Team-working Computer proficiency Computer competences and fast typing Attention to details and accuracy Analytical thinking and observation spirit Critical thinking Time management Problem-solving orientation Creativity and innovation I look forward to hearing from you!
2023
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2023
Blank
(Search Engine Optimization Specialist/ Part time)
Increasing the number and quality of search engine traffic to a
website or web page. raise the company's ranking among search
engine results. Set quantifiable objectives to show progress in your
marketing initiatives.
May 2025
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May 2026
The ChiroLaunch
(GoHighLevel Technical Support Specialist)
Configured and maintained GoHighLevel CRM systems for healthcare and home service businesses.
Built and troubleshot workflow automations, calendars, pipelines, forms, surveys, and opportunities.
Created AI appointment setter prompts and booking logic.
Integrated Twilio, Stripe, Meta Lead Ads, Google Calendar, Mailgun, LeadConnector, Zapier, Make.com, Cliniko, Jane App, and other tools.
Performed onboarding, QA testing, SOP documentation, and technical support.
Resolved automation, appointment, and messaging issues while improving operational efficiency.
2020
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2023
Accenture Inc.
(Customer Service Associate)
Responds to customer queries by comprehending the
question, looking back on earlier inquiries and responses,
acquiring and researching information, compiling and
forwarding information, and doing basic troubleshooting
in order to fix the issue.
April 2024
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March 2025
Roofing Ai Systems
(Appointment Setter / GoHighLevel Technical Support Specialist)
· Configured and maintained GoHighLevel CRM systems for roofing sales, lead management, and customer follow-up.
· Built and troubleshot workflow automations, pipelines, calendars, forms, and appointment booking processes.
· Managed inbound leads and scheduled roof inspections, estimates, and consultations through AI and manual appointment setting.
· Integrated and managed third-party tools including Twilio, Meta Lead Ads, Google Calendar, Mailgun,LeadConnector, Zapier, Make.com, and Stripe.
· Performed CRM onboarding, QA testing, SOP documentation, and technical support for internal teams and clients.
· Resolved automation, messaging, and appointment scheduling issues to improve operational efficiency and customer experience.
2018
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2022
Teleperformance Inc.
(Customer Service Representative)
Organizing and marketing travel arrangements, lodging,
insurance, and other services. collaborating with clients to
ascertain their needs and providing them with advice on
the best location, means of transportation, dates, prices, and
lodging.
March 2024
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April 2024
HomeForce.io
(Marketing / Virtual Admin Assistant)
Managed website updates and database administration.
Supported GoHighLevel CRM administration.
Helped build scalable marketing systems.
My Services
Client Onboarding & SOP creation
Client onboarding, CRM setup, SOP creation, and process documentation to streamline operations and improve efficiency.
Virtual Administration and Marketing Operations.
Experienced in providing virtual administrative support, managing daily operations, coordinating marketing activities, m
CRM Automation Expert
Specialized in building, optimizing, and troubleshooting CRM automations, workflows, pipelines, and integrations to stre
GoHighLevel (GHL) Technical Support Specialist
Specialized in GoHighLevel CRM administration, workflow automation, troubleshooting, AI chatbot setup, appointment sched