2015
Bachelor of Science in Marine Transportation
Manuel S. Enverga University Foundation
Customer Support Specialist | E-commerce & Technical Support | Shopify & Stripe Experience
I’m a customer support professional with experience in e-commerce and technical support, especially working with Shopify merchants. I’ve handled account troubleshooting, payment gateways, billing, and reporting, and I’m familiar with Stripe from supporting payment-related concerns and account setup.
I’m known for being detail-oriented, reliable, and quick to solve problems. I’m looking for a role where I can use my experience to support customers and help improve overall operations.
My Skills and Competencies
Customer Servicce
Shopify Proficiency
Stripe Account Management
Detail Oriented
Data Entry
E-commerce Specialist
Certificates
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My Experience and Education
2024
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2025
Cognizant
(Senior Process Executive)
• Provided comprehensive support for users regarding their payment provider account, including troubleshooting, payments,
payouts, billing, reporting, and basic tax questions.
• Resolved account issues and improved user satisfaction through effective problem-solving and integration support.
• Managed and optimized payment processes, ensuring seamless transactions and accurate reporting.
2023
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2023
Transparent BPO
(Customer Service Representative/ Sales Representative)
• Processed and managed customer orders from initiation to completion, ensuring seamless transactions and accurate reporting,
contributing to an increase in customer satisfaction.
• Actively upsold products and services, leading to increased sales and customer retention.
• Presented promotional offers and responded to customer inquiries in a professional and timely manner, enhancing customer
Satisfaction.
2023
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2023
TaskUs
(Support Advisor)
• Provided comprehensive support for Shopify merchants, including troubleshooting, account setup, and managing payment
gateways, orders, and customer relations.
• Improved user satisfaction through effective problem-solving and integration support, ensuring seamless transactions and
accurate reporting.
• Managed and optimized payment processes, contributing to increased efficiency and customer satisfaction.
2021
-
2023
WNS Global Solutions Inc.
(Customer Service Representative)
● Assisted customers with bookings and account management
● Provided detailed support and improved customer retention
2021
-
2021
Concentrix
(Technical Support Representative)
● Resolved mobile and technical issues
● Assisted with billing, subscriptions, and account concerns
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
E-commerce Specialist (Shopify Dropshipping)
Help Shopify Stores manage product listings, process orders, handle customer support, and keep the store organized.