2018
Bachelor of Science in Tourism Management
Polytechnic University of the Philippines
More Info About Me
I’m a 30-year-old parent of two with almost three years of experience in live chat and email support. I’m reliable, detail-oriented, and comfortable working independently or with a team. My husband and I manage our own sari-sari store, which taught me valuable skills in organization and multitasking. As a low-key and reserved introvert, I stay focused and productive, especially in a quiet work-from-home setup.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2024
IntouchCX
(Customer Service Representative)
Provided live chat and email support for Sonder, a boutique hotel, assisting international clients with inquiries and bookings in a work-from-home setup. Ensured prompt, professional, and accurate customer service while maintaining high client satisfaction.
2016
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2017
Magnum Air
(Ground Attendant (Intern))
Assisted passengers with check-in, boarding, and luggage handling while ensuring smooth airport operations. Provided excellent customer service and support to the ground team to maintain safety and efficiency.
2016
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2016
SaveMore Market
(Part Time Cashier)
Handles customer transactions accurately and efficiently, including cash, credit, and debit payments. Provides friendly customer service, maintains the cashier area, and assists with store operations as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.