2021
Accountancy Business and Management
Brokenshire College Toril
More Info About Me
I am a versatile professional with strong expertise in customer service, technical support, and team leadership. Skilled in creating clear systems, training modules, and performance frameworks, I excel at solving problems, streamlining processes, and delivering reliable results. My focus is on building trust, ensuring efficiency, and empowering teams to achieve excellence.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service Support
Certificates
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My Experience and Education
2023
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2025
Ibex Davao
(Billing and Sales Representative)
Handled 50+ customer interactions daily while maintaining high-quality service standards.
Resolved customer issues efficiently while maintaining high levels of customer satisfaction and professionalism.
Built strong customer relationships through effective communication and problem-solving skills.
Consistently met and exceeded performance expectations in quality, productivity, and customer experience metrics.
2021
-
2023
VXI Global Solutions
(Technical Support Representative)
Provided technical support for internet, television, and phone services, assisting customers with troubleshooting and issue resolution.
Maintained strong performance metrics while handling a high volume of customer interactions in a fast-paced environment.
Guided customers through step-by-step solutions, ensuring a seamless and positive support experience.
Educated customers on service features and troubleshooting procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Support
Promote companies' products and services by developing copy for websites, social media, marketing materials.