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Bachelor of Science in Commerce
University of Bohol
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
E- Innovative Solutions
(Team Leader)
Lead, supervise, and support a team of BPO agents to meet productivity, quality, and service-level targets
Monitor daily operations, including call handling, turnaround time, and adherence to schedules
Conduct regular team meetings, briefings, and performance reviews
Coach, mentor, and provide ongoing feedback to improve individual and team performance
Handle escalated customer issues and ensure timely resolution
Ensure compliance with company policies, client requirements, and process guidelines
Track and analyze team performance metrics (KPIs) and prepare reports for management
Identify training needs and coordinate with training and quality teams
Motivate team members to maintain high morale and engagement
Support process improvement initiatives and implement best practices
Manage attendance, leave planning, and workforce scheduling
Act as a communication bridge between agents and management
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.