Hi! I'm Joe

I help make your work easier to run

Hey, I’m Joe.

I help service-based business owners organize the work behind their business so things get done without everything depending on them.

I didn’t start out knowing how to build systems or manage the work behind a business.

I learned by doing it.

I started in customer service and admin, then moved into social media and content. Over time, I learned how to manage pages, create content, handle inboxes, organize workflows, document processes, and take care of the work that keeps a business moving.

But the more I worked, the more I realized something:

A business owner doesn’t always need more people doing more tasks. Sometimes they need a better way for the work to get done.

That means knowing what needs to happen, what can be handed off, what keeps getting repeated, and where a simple process can make things easier.

That’s where I come in.

I support the work behind your business through content, social media, admin, research, SOPs, email support, and simple systems and workflows.

But I don’t want to be the VA who just waits for a task list.

I believe a VA should understand the business, ask questions, notice gaps, and work with you as a partner.

Because getting help shouldn’t mean giving you another person to manage.

Your business matters.

But so does your time, your family, your faith, your rest, and the life you’re building outside of work.

Joe Sedillo
Polomolok, Philippines
jocylsedillo@gmail.com
Freelancer
View Work Hire Me

What can I help you with

Practical support to keep your content and business moving.
Social media management
Content Planning and Scheduling
Content Creation
Email and Inbox Management
Operations and Admin Support
Research and Organization
SOPs and Process Documentation

My journey

Where I’ve been, what I’ve learned, and how it shaped the way I work.
  • EXPERIENCE
  • EDUCATION
2010
Medical Transcription

Ramon Magsaysay Memorial Colleges

2022 - Present
Freelance / Self-Employed (JustBeReal.Ph)
(Operations + Content VA)

I’ve helped clients stay consistent online, organize their systems, repurpose content, and get routine tasks off their plate. In one client project, organic content helped increase Facebook reach by 126%, engagement by 398%, and followers by 88%, while LinkedIn impressions grew by 1,624%.

2018 - 2022
IdeasUnlimited/Intrepidity Works
(Social Media Manager, Admin, Customer Support)

I managed social media across multiple platforms, making sure every comment and message got a reply within 24 hours to keep the community engaged and connected. I kept an eye on reviews on Trustpilot, Google, and Sitejabber to make sure the brand stayed in a good light. On the customer service side, I handled inquiries every day...calls, emails, and live chats, mostly tracking packages, processing refunds, and keeping customer info organized. I also set up spreadsheets and systems that made everything run smoother and cut response times by about 30%. I worked closely with the marketing team on content creation, helping grow pages and accounts organically while keeping the community active. Plus, I trained social media managers to keep processes, messaging, and customer experience consistent across the board.

2014 - 2015
Dok Alternatibo Healing Ministry
(Assistant Branch Manager)

I kept things running smoothly behind the scenes.. managed inventory so nothing ran out, handled travel and hotel bookings for executives, and stayed on top of 30+ emails a day to make sure everything got answered on time. I also supported customers daily, processed transactions, and helped boost engagement by researching product info for weekly radio promos and running seminars with 30–50 participants, sharing useful insights and steadily growing attendance.

2012 - 2013
One Source Scryptions, Inc
(Medical Transcriptionist (SE Level))

I handled proofreading and editing for 50+ medical reports every day making sure everything was clear, accurate, and error-free. Transcribed and translated 35–50 patient records daily, from histories to discharge summaries, keeping accuracy around 95%. I always followed HIPAA and legal requirements to make sure patient info stayed private and compliant.

2010 - 2012
Transcode One Solutions Corporation
(Medical Transcriptionist)

I transcribed around 15–20 medical reports daily, including patient histories, physical exams, and discharge summaries, keeping accuracy at about 85%. Reviewed and edited 20 reports per week, checking spelling, grammar, clarity, and medical terminology to meet healthcare standards and deliver on time.

How can I support you

From content to the behind-the-scenes work that keeps things running
SOPs and Process Documentation

I turn repeat tasks into simple SOPs so you and your team know what to do and how to do it

Operations and Admin Support

I handle the behind-the-scenes tasks, organization, and admin work that keep your business moving

Social Media Management

I keep your social media organized, consistent, and active without adding more to your plate

Email Support

I help manage inboxes, email scheduling, broadcasts, and routine follow-ups so nothing gets missed

Research and Organization

I research, sort, organize, and pull together the information you need to make work easier

Kind words

What clients and colleagues have said about working with me
Author

May Palomo

Joe stands out as hardworking and detail-oriented, especially in her role. Her commitment to excellence is evident in the thoroughness she brings to every task. Working alongside her is not just productive; it's inspiring.

Author

Ludy Bren Cabras

Joe is an amazing person and a reliable colleague. She is responsible and consistent when it comes to her work.

Author

Catherine Cena

She has excellent communication skills. She has focus and knows her targets. She is adaptive and is always willing to learn new skills and eager to gain more knowledge. She always has the grit to overcome challenges, no matter how difficult it may be.

Author

Vicky Hergelian

I started working with Joe when I was desperate about where to start and what to do to be able to improve my social media account and page. Joe was a very nice and approachable person. Honest and easy to deal with. She helped me by giving tips. It helped me become more confident to post and present myself as a coach. Answering my questions, being always nice and professional, and delivering exactly what she promises are qualities that make her a great person to work with. If you want to improve your page, get posts that are done professionally, and attract more leads, seek Joe's services. She won't disappoint you.

Author

Kristoffer Lloyd Poliquit

I worked with Joe for almost 4 years and she's one that I could rely on. She's punctual and diligent at work. I like her work ethic and always ensures that the task given to her is done excellently. One of the characteristics I like about her is her consistency, she is consistent in being a hard-working and not even complaining about taking over time.

Author

Jomarie Delator

Ms. Joe became my SME (Subject Matter Expert) with our previous company. She's very approachable and knowledgeable about the product and processes. She always ensured that we were getting the best support and help from a leader like her.

Author

Reyna Visitas

Joe is committed to her work. She also gets along well with her co-workers. It has been a great pleasure working with her. She's always willing to help everyone. I give her a thumbs-up!

Author

Dr. Grace Anderson

Joe is a professional who knows her job very well. She is very competent and quite productive. I enjoyed working with her. Her creativity and attention to detail are very impressive. I highly recommend her to you if you are looking to hire a knowledgeable and highly efficient Virtual Assistant.

Let's work together !

I am available for freelance projects.
Hire Me

Tell me what’s taking up too much of your time, and let’s see how I can help.

Address :
Polomolok,
Philippines
Email :
jocylsedillo@gmail.com


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