Hey I am Justin

Your Reliable Partner for Results and Growth

I’m a 31-year-old freelancer from Quezon City, Philippines, with 10 years of experience in customer service and around a year of experience in data entry. I’m naturally curious about the world and always eager to learn new things. I’m easy to teach, approachable, tech-savvy, and determined to deliver results. Outside of work, I enjoy spending time and making memories with my wife, our 4-year-old son, and our 6-month-old daughter. One of our dreams is to travel and explore the Philippines together before eventually visiting neighboring countries. I’ve also been a gamer since I was young, and now I’m proud to be a gamer dad. The small moments I share with my family, along with the dreams we’re building together, are my greatest motivation and inspiration to pursue excellence and become 1% better every day.

I place a high value on a strong and healthy work ethic, integrity, accuracy, customer satisfaction, and, most importantly, results. I adapt quickly to changes, new processes, and workflow implementations, and I’m always willing to learn better ways of doing things. Being tech-savvy allows me to quickly understand and adapt to new tools, systems, and technologies. I believe that being dependable, open to learning, and committed to continuous improvement are essential to doing meaningful and quality work.

I’m excited about what the future has in store for me and where my skills and experience can take me. I look forward to connecting with people and opportunities where I can contribute, grow, and help others succeed. For me, success is not only about what I can accomplish personally, but also about being part of something where I can make a positive impact, learn from others, and grow alongside them.

Justin Edward Abeleda
Quezon City, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Customer Service
Data Entry Proffesional

Certificates

Justin Edward Abeleda ProVA Certificate of Participation
English Grammar and Vocabulary Proficiency Certificate

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2011
Stewardship

AMA University

2023 - 2026
Performance Golf, Fort Lauderdale, FL
(Email Support Specialist)

Customer Support: Respond to customer inquiries regarding products, orders, memberships, payments, shipping, returns, and accounts.
Order Management: Assist with orders, cancellations, returns, exchanges, backorders, and product availability.
Product & Shipping Support: Provide product information, track shipments, and resolve delivery issues.
Refunds & Memberships: Process refunds, returns, exchanges, subscriptions, cancellations, and billing concerns.
Complaint Resolution: Investigate customer concerns and provide professional, effective solutions.
Account Research: Review account, order, payment, and tracking records to resolve issues accurately.
Documentation & Follow-Up: Maintain accurate case records and follow up on pending concerns.
Policy & Escalation: Explain company policies and escalate complex or high-priority cases when needed.
Customer Feedback: Document recurring concerns and product feedback to support service improvements.

2022 - 2023
Medkismet, Quezon City
(Email Processor)

• Handled inbound email inquiries and provided timely, accurate responses to
customers.
• Reviewed and processed customer emails, addressing questions, concerns,
and requests.
• Performed back-office tasks related to customer feedback and product
reviews.
• Monitored product page feedback and reviews to identify customer
concerns and trends.
• Escalated relevant customer feedback and issues to the appropriate teams.
• Maintained accurate rec

2018 - 2022
24-7 INTOUCHCONTACT CENTERS
(Customer Service Representative)

• Worked in the Compliance team handling Driver documents for a ride
sharing app via inbound/outbound email for 10 months.
• Handled all driver and passenger concerns for the ride sharing app via
inbound/outbound email and chat when all 6 LOB's merged for 3 years,
handling Lost and found, Damage claims, Promos and coupons, Driver
earnings concerns, All kinds of passengers with agent scope

My Services

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Customer Service

I help deliver better customer experiences through reliable support, accurate order management, and admin assistance.

Testimonials

Author

Avigail Velasco

I highly recommend Justin Edward Abeleda for his strong work ethic, reliability, and professionalism. He is hardworking, responsible, and always committed to delivering quality work on time.

Author

Paul Anthony Acsay

Justin Abeleda has been with us since April 2023 as an Email Support Representative, and he’s been nothing short of amazing. He’s reliable, hardworking, and always ready to help — a true asset to our team.


Works

Date Entry Professional

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Quezon City,
Philippines


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