Data Entry / Cold calling.
University of Rizal System Rizal
● Handle customer concerns and provide appropriate solutions in a professional and timely
manner.
● Specialize in offering credits, discounts, and retention offers to help improve customer
satisfaction and loyalty.
● Assist customers with billing inquiries, account concerns, and service-related issues.
● Maintain detailed account documentation and customer records.
● Experienced in using NM1 for mobility account management and Singleview to ensure account
information is accurate and up to date.
● Use Gmail and Microsoft Outlook to check, manage, and respond to emails, as well as
compose and send customer communications when needed.
● Comfortable using Google Chrome and Microsoft Edge to support daily tasks and customer
interactions.
● Ensure accurate information is provided to customers while following company policies and
procedures.
● Also well-trained using Avaya Soft Phone and SIP when calling customers or receiving calls.
● Experienced in using Microsoft Teams, Google Meet, and Zoom whenever there are meetings.
● Provided technical support for mobile devices and telecommunications services.
● Guided customers through device setup, features, and service configurations.
● Experienced in using remote support tools to troubleshoot and control customers' devices
when necessary.
● Working with satellite connections TV/Billings
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.