2011
Bachelor of Business Administration Major in Business Management
De La Salle University Dasma
Experienced travel and customer service professional in airline operations, travel reservations, airport services, and remote customer support. Proficient in Amadeus, Sabre, Opera and other various CRM systems.
Hi there! I’m Kareen, a professional customer service enthusiast , travel bookings expert and a versatile Virtual Assistant from the Philippines. I have a solid background in Lead Generation, E-commerce and Sales which I believe will allow me to make a meaningful contribution to your team.
My experience has equipped me with a unique blend of skills that emphasize dedication, reliability, and a strong work ethic. In my previous roles, I have honed my ability to work independently while maintaining a strong focus on collaboration. I am detail-oriented and committed to meeting deadlines, ensuring that I deliver high-quality work consistently.
I thrive in team environments and value open communication, which I believe is essential for achieving shared goals.
Tools and system used:
Opera (for hotel reservations)
GDS ( Amadeus,Sabre)
Check-in (Travelsky,Cm)
LinkedIn Sales Navigator
Email finder tools - Rocketreach,Wiza.co,Salesql
Email verification tools -wiza.co, apollo.io,snov.io
Microsoft office
Canva
Let’s work together to enhance your productivity and achieve your goals!
My Skills and Competencies
Reservations
Lead Generation
Email Marketing
Social Media Management
QuickBooks Specialist
Data Entry
Certificates
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7 years in travel industry
February 24 2025
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March 28 2025
Nature Package
(Lead Generation Intern)
Gather leads.
2023
-
2024
SATS LTD.
(Customer Service Agent)
Handle check-in for Jetquay CIP terminal and different airlines such as :
All Chinese carriers (CZ,MU,CA,MF,SC,ZH,NX)
Singapore Airlines (using CRM)
Thai Airways
Starlux
Pre-Arrival/Departure/Transit:
• Review passenger manifests and flight information.
• Prepare necessary documents and materials.
Meet & Greet Service:
• Greet passengers at designated meeting points (arrival/departure gates).
• Verify passenger identities.
• Escort passengers through airport procedures (immigration, customs, baggage claim).
• Assist with luggage handling and transportation.
Passenger Support:
• Provide assistance with mobility aids (wheelchairs, buggies).
• Help passengers complete airport forms and documentation.
• Address and resolve passenger queries and concerns.
Communication:
• Liaise with airline staff and airport authorities.
• Update the Shift Controller on flight updates, delays, or cancellations.
Safety and Security:
• Ensure passenger safety and adhere to airport security protocols.
Other Responsibilities:
• Maintain accurate records and reports.
• Participate in training and development programs.
• Uphold company standards and values.
May 2025
-
June 2026
Ultimate Jet Vacations
(Client Service Associate)
Inquiry Management
Pre-travel assistance
conflict resolution
Amadeus booking system expert
Emergency line back-up - 24 hours
2021
-
2023
Hopper (Penbrothers)
(Travel Experience Agent)
Help passengers via chat or email for their flight and car rental bookings with HOPPER
work out of multiple GDS and a variety of internal tools and systems to quote, exchange and
refund airline tickets. prioritize high volume of incoming travel requests for air bookings.
2021
-
2023
Sunlife
(Financial Advisor)
Multi-awarded advisor
Respond to prospective customer queries about financial planning.
Explain the different products of the company to clients according to their needs.
Provide clients with customize portfolio on how to manage their money.
2020
-
2021
Magic
(Virtual Expert)
Calendar management
Email management
Social media management
Appointment setting
Research
Customer support
Travel booking
Microsoft excel proficient
Travel booking
I uses different tools such as:
Trello
Asana
Zoominfo
Calltools
Salesql
Wiza
Contactout
Lead generation
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.
Lead Generation
LinkedIn profile sourcing LinkedIn research Contact list building Email list building
Email Marketing
I would love personalizing every email sent to different leads.