2012
Information Technology
Trimex Institute of Science and Technology
More Info About Me
Dedicated Virtual Assistant and Operations Support Specialist with 3 years of experience in high-level customer relations and technical troubleshooting. Expert at managing complex workflows, resolving operational bottlenecks, and ensuring a seamless experience for stakeholders. Proven ability to master new software quickly and maintain organized, efficient systems that allow business owners to focus on growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2026
Startek Philippines
(Customer Service Representative)
26 months in voice account under telco and 9 months in Back office handling promotional escalations. Managed comprehensive Tier 1 support across mobile, internet, cable, and landline sectors, resolving complex issues ranging from technical troubleshooting to billing inquiries. Managed high-level escalations for a specialized unit, troubleshooting and manually correcting complex promotional logic failures within proprietary billing systems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.