2018
Bachelor of Science in Business Administration major in Marketing Management
University of the Cordilleras
More Info About Me
I am a hardworking, organized, and adaptable professional with strong communication and multitasking skills. I am detail-oriented, responsible, and able to manage tasks efficiently while meeting deadlines. I am comfortable learning new tools and systems and can work independently while maintaining clear communication with clients and team members.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2026
Freelance Real Estate Agent
(Sales and Marketing Agent and Sales Associate)
Assisted clients in identifying properties that matched their needs, preferences, and budget.
Presented and promoted residential and commercial real estate properties to prospective buyers and investors.
Generated leads through referrals, social media, online platforms, networking, and direct client outreach.
Responded to client inquiries and provided accurate information regarding property features, pricing, payment terms, and availability.
Conducted property viewings and assisted clients throughout the property selection process.
Maintained regular communication and follow-ups with prospective and existing clients.
Built and maintained positive relationships with clients, property owners, and other real estate professionals.
Assisted clients with the initial stages of property transactions and coordinated requirements and documentation.
Negotiated with clients and assisted in reaching mutually beneficial sales agreements.
Created and posted property advertisements and promotional materials on social media and other marketing platforms.
Monitored inquiries, leads, appointments, and sales prospects to ensure timely follow-up.
Conducted market research to stay informed about property prices, developments, and market trends in Baguio City.
Maintained accurate client and property records and organized sales-related information.
Worked independently while managing multiple clients, inquiries, appointments, and sales activities.
2013
-
2013
Convergys
(Call Center Agent)
Provided professional customer service and technical assistance to customers of a DTV satellite service.
Handled inbound calls and assisted customers with account-related concerns, service inquiries, and troubleshooting.
Diagnosed and resolved basic technical issues involving satellite TV services, equipment, channels, and connectivity.
Assisted customers with billing inquiries, payment concerns, account balances, and service charges.
Processed customer requests, account updates, service changes, and other account-related transactions accurately.
Navigated multiple computer systems and databases while assisting customers in real time.
Documented customer interactions, concerns, troubleshooting steps, and resolutions accurately.
Investigated customer concerns and provided appropriate solutions while maintaining professionalism and patience.
Explained technical information and billing details clearly to customers with different levels of technical knowledge.
Followed company policies, procedures, quality standards, and data privacy guidelines.
Managed high-volume calls while maintaining accuracy, efficiency, and excellent customer service.
Escalated complex technical or account concerns to the appropriate department when necessary.
Maintained a customer-focused approach while meeting productivity, quality, and performance targets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.