2005
Bachelor of Arts in Social Science - Behavioral Studies
University of the Philippines - Mindanao
Virtual Assistant | Customer Support and Email Management Specialist
A determined and hard-working individual with a strong work ethic and a proactive approach to every task. I’m reliable and easy-to-work with professional experience in customer service, looking to start a career as a virtual assistant.
Skilled in communication, customer support, and connecting with people, with a passion for creating engaging content and helping brands grow online.
I am trained to handle inquiries, manage emails, organize data, and keep everything running smoothly behind the scenes. I also enjoy assisting customers and providing resolutions.
With a commitment to continuous learning and delivering quality results, I consistently strive to contribute positively to any team or workplace.
My Skills and Competencies
Customer Service
Freight Operations and Dispatch Support
Social Media Management
General Virtual Assistant
Data Entry
Executive Assistant
Certificates
My Experience and Education
2022
-
2026
VXI Global Holdings, E.V.
(Account Associate)
- Delivered voice and non-voice customer support for business and residential customers, handling billing, internet, landline, TV, and technical concerns across phone and social media channels.
- Assisted customers through Facebook and Twitter support platforms, ensuring timely issue resolution and positive customer experiences in a fast-paced environment.
- Maintained strong monthly performance metrics, consistently achieving 80–100% scores through efficient problem-solving, communication, and customer service excellence.
- Managed high-volume customer interactions while maintaining accuracy in documentation, account handling, and issue escalation processes.
- Strengthened customer retention and satisfaction by resolving complex concerns with professionalism, empathy, and attention to detail.
2020
-
2021
Cut Rate
(Co-owner)
- Co-owned and managed a Facebook-based online shop, overseeing customer inquiries, order coordination, social media promotions, and daily business operations.
- Helped increase sales by 25% through consistent Facebook Marketplace visibility, customer engagement, and collaborative marketing efforts.
- Maintained responsive communication with customers, improving order coordination and overall customer experience.
- Supported business growth by organizing workflows, monitoring transactions, and assisting with operational decision-making.
2013
-
2026
KRA Pisonet
(Owner)
- Manage day-to-day operations of an internet café business, including customer support, payment collection, computer maintenance, and shop monitoring.
- Expanded business operations from 4 to 12 computer units by maintaining quality service, operational consistency, and strong customer relationships.
- Ensured a clean, organized, and functional environment that improved customer satisfaction and repeat visits.
- Handled operational coordination, troubleshooting, and workflow management to maintain uninterrupted daily operations.
2009
-
2015
Rina’s Dream Store
(Owner/ Store Operations Coordinator)
- Oversaw store operations including sales, inventory management, customer service, and daily business coordination.
- Increased overall sales growth by expanding product offerings and introducing additional customer services.
- Built positive customer relationships that contributed to repeat business and improved customer satisfaction.
- Managed inventory tracking, operational planning, and sales monitoring to support business profitability.
2006
-
2008
LTS Pinnacle Holdings, Inc
(HR Assistant – Recruitment)
- Supported end-to-end recruitment processes including candidate sourcing, interview scheduling, applicant coordination, and records management.
- Successfully achieved 95–100% manpower deployment within required hiring timelines through organized recruitment coordination and follow-ups.
- Coordinated with department heads to ensure staffing requirements were met efficiently and accurately.
- Monitored compliance requirements for part-time working students, maintaining accurate documentation and yearly requirement tracking.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
General Virtual Assistant
Provide admin support, scheduling, email management, and organized workflows.
Executive Assistant
Providing reliable support in email, calendar, project, and workflow management to keep businesses organized.
Freight Virtual Assistant | Operations & Logistics Support Specialist
Help freight brokers, dispatchers, and logistics teams stay organized, responsive, and operationally efficient.