2019
AB Psychology
Southern Luzon State University
More Info About Me
I am a dedicated and detail-oriented professional with experience in customer service, client communication, and administrative support. My professional background includes working as an ESL Teacher, Tele-Credit Counselor, and Service Receptionist for a leading automotive dealership. These roles strengthened my communication skills, attention to detail, time management, and ability to handle multiple tasks while delivering exceptional customer experiences.
I can assist with:
Email and calendar management
Customer support (phone, chat, and email)
Appointment scheduling
Data entry and record management
Administrative support
Document preparation and organization
I am a fast learner, tech-savvy, dependable, and always willing to go the extra mile. My goal is to help business owners save time by providing efficient, organized, and reliable support so they can focus on growing their business.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2026
TOYOTA LUCENA CITY
(SERVICE RECEPTIONIST)
1. Greet customers and assist them upon arrival at the service department.
2. Schedule, confirm, and manage vehicle service appointments.
3. Answer incoming phone calls, emails, and customer inquiries regarding service, maintenance, and repairs.
4. Collect and verify customer and vehicle information.
5. Coordinate with service advisors and technicians to ensure timely service.
6. Inform customers about service timelines, costs, and appointment updates.
7. Process service documents, invoices, and payment transactions.
8. Maintain accurate customer records and service files.
9. Handle customer concerns professionally and escalate complex issues when necessary.
2022
-
2024
BANK OF MAKATI
(TELE CREDIT COUNSELOR)
1. Contact prospective and existing customers via telephone.
2. Explain credit products, loan options, or financing programs.
3. Assess customers' financial situations and determine eligibility based on company guidelines.
4. Verify customer information and required documentation.
5. Assist customers in completing credit or loan applications.
6. Answer inquiries regarding account status, payment terms, interest rates, and credit policies.
2019
-
2022
51TALK
(ESL TEACHER)
1.Create a fun, interactive, and engaging learning environment to help students improve their English communication skills.
2.Conduct one-on-one online English lessons with learners
3.Evaluate students' performance after each class and provide feedback through the platform.
4.Encourage students' confidence in speaking, listening, reading, and writing English.
5.Attend required training sessions and continuously improve teaching skills through professional development programs.
6.Maintain punctuality, professionalism, and a reliable teaching schedule.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.