2019
AB Psychology
Southern Luzon State University
More Info About Me
I’m Keanne Leika Suario, but you can call me Lei. I’m 27 years old and based in the Philippines. I’m a dedicated, adaptable, and detail-oriented Virtual Assistant who enjoys helping businesses stay organized, productive, and focused on what matters most.
I hold a Bachelor’s Degree in AB Psychology and have completed training as a General Virtual Assistant. My previous experience as an ESL Teacher helped me develop strong communication, teaching, research, time management, and interpersonal skills. As a Tele-Credit Counselor, I gained experience in customer service, handling client inquiries, active listening, problem-solving, data management, and maintaining professionalism when dealing with different clients. My experience as an Appointment Staff strengthened my skills in appointment scheduling, calendar management, follow-ups, coordination, and organization, while working as a Service Receptionist developed my customer relations, administrative support, documentation, phone and email communication, and multitasking abilities. These experiences have equipped me with valuable VA skills such as administrative support, customer service, appointment setting, email communication, data entry, calendar management, research, client communication, organization, and time management.
If you’re looking for a reliable, organized, and proactive Virtual Assistant who can help manage your administrative tasks and provide excellent client support, I’d love to work with you. I’m committed to learning, adapting, and delivering quality work that contributes to your business. If you’re interested, let’s book for a discovery call and discuss how I can support you and your business!
My Skills and Competencies
Data Entry and File Organization
Email, Calendar and Schedule Management
CRM and Customer Record Management
Document Management
Multitasking and Flexibility
Remote Work and Independent Task Handling
Virtual and Administrative Assistance
Time Management and Attention To Detail
Certificates
My Experience and Education
2024
-
2026
TOYOTA LUCENA CITY
(SERVICE RECEPTIONIST)
1. Greet customers and assist them upon arrival at the service department.
2. Schedule, confirm, and manage vehicle service appointments.
3. Answer incoming phone calls, emails, and customer inquiries regarding service, maintenance, and repairs.
4. Collect and verify customer and vehicle information.
5. Coordinate with service advisors and technicians to ensure timely service.
6. Inform customers about service timelines, costs, and appointment updates.
7. Process service documents, invoices, and payment transactions.
8. Maintain accurate customer records and service files.
9. Handle customer concerns professionally and escalate complex issues when necessary.
2022
-
2024
BANK OF MAKATI
(TELE CREDIT COUNSELOR)
1. Contact prospective and existing customers via telephone.
2. Explain credit products, loan options, or financing programs.
3. Assess customers' financial situations and determine eligibility based on company guidelines.
4. Verify customer information and required documentation.
5. Assist customers in completing credit or loan applications.
6. Answer inquiries regarding account status, payment terms, interest rates, and credit policies.
JANUARY 16, 2024
-
MAY 16, 2024
TOYOTA LUCENA
(APPOINTMENT STAFF)
*Schedule, reschedule, and cancel appointments.
*Answer phone calls, emails, and online appointment requests.
*Confirm appointments with clients through calls, text messages, or email.
*Maintain accurate appointment records and databases.
*Coordinate schedules with doctors, consultants, managers, or other staff.
*Welcome and assist clients or visitors upon arrival.
*Provide information regarding services, requirements, and procedures.
*Prepare daily appointment lists and reports.
*Handle customer inquiries and resolve scheduling concerns.
*Ensure confidentiality of customer or patient information.
*Monitor appointment availability and avoid scheduling conflicts.
*Perform other administrative and clerical duties as assigned.
2019
-
2022
51TALK
(ESL TEACHER)
1.Create a fun, interactive, and engaging learning environment to help students improve their English communication skills.
2.Conduct one-on-one online English lessons with learners
3.Evaluate students' performance after each class and provide feedback through the platform.
4.Encourage students' confidence in speaking, listening, reading, and writing English.
5.Attend required training sessions and continuously improve teaching skills through professional development programs.
6.Maintain punctuality, professionalism, and a reliable teaching schedule.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.