2011
Bachelor of Science in Nursing
San Pablo Colleges
More Info About Me
Hi, I’m Kenneth, and I have over six years of experience in customer service across healthcare and telecommunications. I’ve handled billing concerns, service issues, and escalations, and I also have leadership experience as a Team Leader.
I’m a strong communicator, problem-solver, and I work well under pressure. I’m customer-focused, adaptable, and committed to delivering a positive experience.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2026
TTEC
(Team Leader/Customer Service Representative)
The role serves as the primary point of contact for customers, handling inbound calls, inquiries, and administrative support tasks. The position requires strong communication skills, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment.
Key Responsibilities:
➤ Handle inbound calls and respond to customer inquiries in a professional and timely manner
➤ Route calls to the appropriate departments based on customer needs
➤ Provide accurate information and resolve customer concerns effectively
➤ Perform administrative tasks such as data entry, scheduling, and record maintenance
➤ Maintain accurate documentation using CRM systems
➤ Coordinate with internal teams, including technical support, to ensure smooth operations
➤ Manage multiple tasks while meeting deadlines and maintaining service quality
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.