2023
Bsed-English
University of the Visayas Toledo City Campus
More Info About Me
Licensed Professional Teacher (LPT) with a Bachelor's degree in English and currently pursuing a Master of Education, major in English Language Teaching (ELT). Possesses 1 year and 10 months of customer service experience in the BPO industry, with expertise in handling customer inquiries, resolving issues, and providing high-quality support.
Worked for FedEx for 1 year and 5 months as a Customer Service Representative, utilizing tools such as One Source, FTrack, and Salesforce to manage customer concerns, track shipments, and deliver efficient service. Also gained 5 months of experience at AvidXchange, providing support for SitePay and assisting customers with payment-related inquiries and account concerns.
Strong communication, problem-solving, and customer service skills, with the ability to adapt quickly to new systems and processes. Combines a solid educational background in English and teaching with practical experience in customer support, making for a well-rounded and customer-focused professional.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2026
Foundever
(Customer Service Representative)
work as a Customer Service Representative at FedEx, and I aid customers in navigating the shipping and logistics industry. Whether it's addressing inquiries, tracking packages, or resolving delivery concerns, I am here to ensure everything runs smoothly. I take pleasure in connecting with individuals and resolving problems, while also maintaining a steady pace in the fast-paced logistics industry.
AvidXchange – Keystrokes Associate
Processed and indexed invoices with high accuracy using the AvidXchange platform
Entered and validated invoice details, vendor information, and financial data
Reviewed documents for completeness, discrepancies, and compliance with company standards
Maintained efficiency and accuracy in high-volume Accounts Payable operations
Assisted in organizing and routing invoices for approval workflows
AvidXchange – SitePay Associate
Supported electronic payment processing and vendor payment operations through SitePay
Verified payment details and monitored transactions for accuracy and completion
Assisted in resolving payment discrepancies and coordinating with internal teams
Maintained accurate financial records and ensured compliance with payment procedures
Contributed to efficient Accounts Payable and vendor payment workflows
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.