2015
Bachelor of Science in Computer Engineering
Centro escolar University
More Info About Me
I’m Kevin Villareal, and I help busy business owners stop "babysitting" their backend.
With 9 years on the front lines of international client relations, I’ve mastered the art of high-stakes communication across phone, email, and chat. Today, I combine that "human-first" experience with deep technical expertise as a Systems-Driven Virtual Assistant. I specialize in plugging the leaks in your sales process. By leveraging GoHighLevel (GHL), I build the automated follow-ups, lead organization, and high-converting funnels that turn "interest" into "revenue." I don’t just "handle" tasks—I build the infrastructure that allows you to scale with total confidence.
I handle the "how" so you can focus on the "why." If you’re looking for a partner who works with discipline, thinks long-term, and builds systems that support real growth—let’s connect.
My Skills and Competencies
Social Media Management
Customer Relationship Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2025
TaskUs
(Customer support Associate)
I began my career as a Customer support Associate, where I served as the primary point of contact for clients across chat, phone, and email channels, specializing in the end-to-end development and technical configuration of e-commerce stores. Through a consistent record of resolving complex technical escalations and optimizing store performance, I was promoted to Team Lead, transitioning my focus from individual task execution to strategic human capital management.
In my current leadership capacity, I manage a high-performing team by performing deep-dive behavioral analyses to identify specific performance drivers and friction points that impact the customer journey. By translating raw data into actionable coaching strategies, I ensure that team output is strictly aligned with Client Key Performance Indicators (KPIs) and service level agreements. My dual expertise in technical infrastructure and personnel development allows me to bridge the gap between operational efficiency and high-quality client satisfaction.
2019
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2022
Concentrix
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I began my tenure by driving the expansion of the Uber Eats platform through a strategic mix of outbound calls and targeted email follow-ups, proactively engaging with restaurant owners to secure the essential documentation required for onboarding. By meticulously facilitating the application process and ensuring all new partners met rigorous operational standards, I consistently exceeded key performance indicators (KPIs) related to partner engagement and application completion rates.
Due to my consistent performance and high-level attention to detail, I was hand-selected to join a specialized Line of Business (LOB) focused on the critical optimization of existing partner contracts. In this advanced role, I leveraged my expertise in contract management to update and enhance legal agreements, ensuring that partnerships remained both compliant and mutually beneficial while streamlining the overall administrative infrastructure.
2015
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2019
Alorica
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In my role supporting a major telecommunications account, I served as a brand ambassador, resolving high-volume inquiries while using empathetic communication to de-escalate complex subscriber concerns. I managed account billing and service agreements with transparency, providing personalized consultations to ensure each customer was on the most effective plan for their needs.
A key part of my role was proactive retention, where I identified at-risk customers and used persuasive negotiation to turn potential cancellations into long-term partnerships. By balancing speed with high-quality service, I consistently met key performance targets like First Call Resolution (FCR) and Customer Satisfaction (CSAT).
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Expert
Handling customer inquiries, complaints, and feedback.