2017
Bachelor of Science in Accountancy
Saint Columban College
Your Precise and Dependable Remote Support Partner
Hi, I'm Kevin Torregosa Tabada, a dedicated Virtual Assistant based in Pagadian City, Philippines. I graduated in 2017 with a Bachelor of Science in Accountancy from Saint Columban College. With eight years of experience in the BPO industry, I have built a robust background in customer service, technical support, and B2B sales.
My career is highlighted by my tenure as a Senior Seller Support Associate at Amazon, where I specialized in account health, policy compliance, and resolving complex operational issues. Throughout my career, I have collaborated with global clients across various industries, managing live calls, chats, and emails. My expertise includes troubleshooting technical issues, managing B2B sales for communication services, and serving as a Coach to drive team performance and training.
This diverse experience has sharpened my communication skills, attention to detail, and commitment to delivering high-quality service in fast-paced environments. With nearly a decade of high-level BPO experience, I am ready to bring precision and reliability to your business operations. Whether managing complex seller accounts or providing top-tier technical support, I am committed to helping you scale efficiently.
My Skills and Competencies
Technical Support
Customer Service
Appointment Setting
Effective Time Management And Multi-Tasking Abilities
Communication Skills
Amazon Seller Support
Certificates
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My Experience and Education
2024
-
2025
Amazon Operation Services Philippines, Inc.
(Seller Support Associate Sr.)
Provided professional support to Amazon Sellers regarding account health, policy compliance,
and operational concerns. Resolved complex issues efficiently through email, chat, and phone
support channels. Ensured adherence to Amazon policies while maintaining high customer
satisfaction standards.
2023
-
2024
TSD Global
(Business to Business Sales Representative)
Sold communication services including internet, phone, and bundled packages. Addressed
customer inquiries while achieving strong sales performance. Maintained accurate
documentation of sales transactions and customer accounts.
2022
-
2023
Transcom
(Technical Support Representative)
Provided technical support and troubleshooting for client products and services. Resolved
customer issues across multiple support channels. Met performance metrics while delivering a
positive customer experience.
2021
-
2021
TELUS International Philippines
(Customer Service Representative IV)
Handled customer inquiries and resolved account-related concerns. Maintained excellent
service quality and customer satisfaction scores.
2020
-
2021
Salary.com
(Business Development Representative)
Promoted Salary.com services to business clients. Managed communications with potential
customers and maintained sales records.
2017
-
2019
ResultsCX
(Customer Service / Technical Support Representative)
Delivered customer service and technical support via phone, chat, and email. Assisted
customers with product and service-related concerns. Served as a probationary Coach for six
months, supporting team performance and training.
My Services
Amazon Seller Support
I'll manage your Amazon account to protect its health, fix technical bugs, and ensure smooth sales with zero downtime.
Communication Skills
Translates complex information into clear, professional messages to resolve disputes and manage stakeholder expectations
Effective Time Management And Multi-Tasking Abilities
Organizes high-volume workloads and prioritizes urgent tasks to ensure all deadlines are met without sacrificing quality
Appointment Setting
Coordinates schedules and manages calendars to secure meetings with prospects, ensuring a consistent flow of business op
Customer Service
Addresses inquiries and resolves issues across multiple channels to provide high-quality professional support to busines
Technical Support
Identifies and resolves software glitches, system defects, and tool-related errors to ensure smooth and uninterrupted bu