With over 15 years of experience in the logistics and relocations industry in the UAE, I specialize in the essential "behind-the-scenes" work that keeps a business running smoothly. My background is built on high volume administration, pricing coordination, and dedicated sales support, roles that require a sharp eye for detail and a lot of patience. I am now transitioning into a Virtual Assistant role to help teams stay organized, manage their daily tasks, and ensure their clients receive a seamless, professional experience every time
Pamantasan ng Lungsod ng Maynila (University of the City of Manila)
⋆˙⟡ Managed the full relocation proposal lifecycle, from creating accurate rate tables for RFPs to driving conversions via consistent follow-up.
⋆˙⟡ Built comprehensive digital archives using CRM systems, Google Sheets, and Excel to ensure instant team access to rates and agreements.
⋆˙⟡ Collaborated with management to negotiate vendor contracts, successfully reducing operational costs while maintaining high service quality.
⋆˙⟡ Managed end-to-end relocation and immigration projects, using Google Calendar to coordinate jobs, track deadlines, and ensure seamless project flow.
⋆˙⟡ Handled billing, credit memos, and invoicing within strict deadlines, leveraging Google Workspace and CRM systems for organized data management.
⋆˙⟡ Streamlined operations by building centralized tracking calendars and using Google Sheets to consolidate regional timesheet data of Relocation team’s consultants.
⋆˙⟡ Developed comprehensive air, ocean, and land freight quotes for a global client base, ensuring accuracy and competitive pricing.
⋆˙⟡ Proactively tracked and followed up on key quotations to drive successful conversions and support revenue goals.
⋆˙⟡ Provided high-level administrative support, including drafting proposals and creating presentations for the sales team and global managers
⋆˙⟡ Prepared local and global RFQs/tenders and delivered accurate, timely quotes to Sales & Marketing using Google Sheets and CRM tools..
⋆˙⟡ Handled routing orders and real-time shipment tracking, providing proactive updates and pre-alerts to clients.
⋆˙⟡ Resolved shipment delays and discrepancies by coordinating directly with airlines, shipping lines, and internal stakeholders
⋆˙⟡ Handled 60+ daily inbound/outbound calls, focusing on quick problem solving and customer satisfaction.
⋆˙⟡ Managed CRM database updates to ensure 100% accuracy of customer info.
⋆˙⟡ Trained and mentored new agents on all department workflows and sales techniques.
⋆˙⟡ Managed mobile activations, device programming, and number porting (WLNP) for Sprint customers (a US-based telecommunications leader).
⋆˙⟡ Resolved customer inquiries and complaints with a focus on high CSAT scores and professional problem-solving.
⋆˙⟡ Drove revenue through targeted upselling of mobile devices and additional service features
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.