2019
Bachelor of Arts in English
Polytechnic University of the Philippines (Sta. Mesa, Manila)
More Info About Me
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2026
Foundever
(Customer Service Representative | GURU/SME)
• Capital One US Card Collections
• BGCO Verizon
Responsible for assisting customers by answering questions about credit card inquiries (e.g. past due/ restricted account, payment arrangements, statement questions and fee waivers), resolving complaints, processing orders, and ensuring overall customer satisfaction. The role focuses on maintaining positive customer relationships and delivering efficient support through various communication channels such as phone and chat.
2019
-
2019
CCK City Network Inc.
(Proofreader / Test Rater)
• Multilingual Department – Writing
Responsible for evaluating written responses and assessment materials took by the Japanese students are being correctly and precisely. Ensuring that the exams being proofread are free from error ensuring accuracy, clarity, grammar, and consistency in written content.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.