2024
BS Management Accounting
Saint Mary’s University
About
Proactive and results-oriented Executive and General Virtual Assistant with expertise in administrative support, calendar and email management, eCommerce operations, and task/project management. Skilled in supporting executives, managing tasks and inventories, and streamlining systems to improve efficiency. Tech-savvy, organized, and dependable under pressure with strong communication and analytical skills. Dedicated to delivering exceptional results and driving productivity in fast-paced, remote environments.
Certificates
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My Experience and Education
2023
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2025
Bestowe Gifting – Oakland, CA (Remote)
(Executive Virtual Assistant)
Provide executive support to CEO, managing calendars, emails, and internal communication.
Check emails daily, flag, snooze, and forward messages to the CEO, especially those requiring her personal response.
Organize and maintain internal systems to ensure smooth operations and project tracking.
Manage Shopify store: upload and update product listings, optimize site performance, and maintain SEO link redirects.
Utilize the Simple Bundles app to convert gift boxes into inventory-linked bundles for better tracking of individual product quantities.
Conduct twice-weekly inventory exports, highlighting items with fewer than 15–25 units left, and add needed products to Faire (cart) for purchase/re-purchase. Once products are delivered, update Shopify inventory records.
Handle customer inquiries in Chatty, escalating to CEO when a personal response is required.
Prepare and import customer information for corporate gift box orders into ShipStation, create separate batches for easy tracking, check shipping rates, and confirm with CEO before finalizing orders. Export files with tracking numbers for CEO review and client delivery.
Maintain ClickUp for project tracking and ensure team accountability.
Draft and send email campaigns via Klaviyo, including cold and warm outreach initiatives.
Assist with quarterly sales tax preparation and ad hoc administrative tasks.
2022
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2023
Shannondoah Property Group – South Carolina, USA (Remote)
(Real Estate Virtual Assistant)
Managed and maintained CRM databases for lead organization, tagging, and accuracy.
Uploaded contracts and documents into client folders; maintained transaction and property records.
Created and scheduled marketing content (posts, stories, reels, and videos) to boost brand engagement on social media. Which eventually had 1K something followers from 500 something when I started working with her.
Designed and distributed weekly newsletters via Mailchimp; scheduled meetings and reminders with Google Calendar.
Conducted research on local events and developed engaging marketing materials.
Posted personalized birthday greetings and updates to maintain positive client relationships.
My Services
Inventory & Stock Control
Track, export, and restock inventory; manage bundles and supplier orders accurately.
Website & Shopify Management
Update content, product listings, banners, and SEO redirects to maintain site performance.
Executive & Administrative Support
High-level admin support including calendar, inbox, scheduling, and daily operations with accuracy and discretion.
Customer Engagement & Support
Handle live chat, emails, and Shopify orders; escalate complex issues to the CEO.
Email Marketing & Outreach
Prepare campaigns in Klaviyo and send cold/warm outreach for brand growth.
Administrative & Compliance Tasks
Prepare reports, pricing documents, and quarterly sales tax filings efficiently.
Project & Task Management
Organize, track, and streamline tasks in ClickUp to ensure projects meet deadlines efficiently.
ShipStation & Shipping
Create shipping batches, export tracking files, and coordinate rates with the CEO for seamless delivery.
Refunds & Returns
Record returns, process refunds in Shopify, and maintain accurate tracking for customer satisfaction.