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BS Civil Engineering
FEU Institute of Technology
More Info About Me
I am a reliable, detail-oriented, and motivated individual who is eager to provide high-quality work and excellent service. I am a fast learner who adapts quickly to new tools and processes, and I take pride in completing tasks accurately and on time.
I have strong communication, problem-solving, and organizational skills, allowing me to work effectively both independently and as part of a team. I am committed to continuous learning and improving my abilities to meet the needs of clients and contribute to their success.
Whether it's administrative support, data entry, customer service, research, or other virtual assistance tasks, I approach every project with professionalism, dedication, and a positive attitude. My goal is to build long-term working relationships by delivering dependable results and exceeding expectations.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
TDCX
(Customer Support Ambassador)
Provided customer support for a North America-based international travel and accommodations account, specializing in Airbnb services. Assisted guests and hosts by handling inquiries and resolving concerns related to booked accommodations, reservations, cancellations, and scheduled trips. Responded to questions regarding travel accounts, account management, and platform policies while ensuring timely and accurate solutions. Maintained a professional and customer-focused approach to deliver a seamless and positive travel support experience.
2021
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2022
TELUS International Philippines
(Customer Service Representative)
Provided customer support for a United States-based international financial account, assisting clients with their banking and financial service needs. Handled a wide range of customer concerns and inquiries related to account management, transactions, and general financial services. Ensured accurate, professional, and timely resolution of issues while maintaining compliance with company policies and security standards. Consistently delivered excellent customer service by communicating effectively and helping clients manage their financial accounts with confidence.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.