BS Information Technology
Bicol University – Polangui Campus | Cum Laude
Humanities and Social Sciences
University of Santo Tomas - Legazpi | With Honors
I am a hardworking and goal-driven professional who believes that success is earned through consistency, discipline, and accountability. I always take ownership of my responsibilities, learn from my mistakes, and continuously improve my skills to deliver better results.
I am highly motivated, not easily satisfied with mediocrity, and constantly striving for growth — both personally and professionally. I thrive in environments where I can contribute value, stay organized, and help operations run smoothly. I am reliable, detail-oriented, and committed to producing quality work.
My long-term goal is to build financial stability, grow professionally, and eventually establish my own business. I am deeply family-oriented, which drives my dedication and work ethic. Outside of work, I enjoy watching anime and Korean dramas, exploring new food spots, and staying updated through social media — which also helps me stay familiar with trends and digital platforms.
Bicol University – Polangui Campus | Cum Laude
University of Santo Tomas - Legazpi | With Honors
• Contacted retailers via Zendesk to confirm delivery schedules in advance
• Maintained and updated delivery trackers using Google Sheets
• Managed delivery rescheduling requests through Calendly
• Updated delivery times and status changes in Onfleet and internal tracking systems
• Communicated updates with team members and management through Slack
• Ensured accurate, real-time delivery tracking and reporting
Logistics Coordinator – U.S. Accounts
US Xpress – Recruitment Support (Tennessee, USA)
November 2023 – February 2024
• Conducted initial screening of driver applicants through inbound and outbound calls
• Verified Class A CDL, minimum driving experience, and compliance with company hiring requirements
• Assessed driver eligibility using location-based hiring maps and ZIP code availability
• Applied company safety and disqualification standards, including accident and violation history
• Provided applicants with next-step instructions and scheduled callbacks with U.S.-based recruiters
• Assisted in scheduling driver orientations and training sessions
• Coordinated transportation arrangements for drivers attending training
• Maintained accurate screening notes, call documentation, and applicant status updates
CRST – Transportation Coordinator (Iowa, USA)
April 2024 – December 2024
• Provided after-hours dispatch and operational support for assigned driver groups (approximately 30+ drivers, depending on operational needs)
• Managed driver communications via Cisco Finesse and phone systems
• Tracked, dispatched, and updated loads using McLeod Brokerage and Planning
• Monitored ETAs, delays, and load commitments; documented updates for operational and customer service visibility
• Assisted drivers with fuel requests, including fuel card activation and fuel stop verification
• Coordinated empty trailer requests and ensured equipment availability
• Communicated operational updates through Outlook email with internal teams and external partners as needed
• Escalated complex operational concerns to supervisors and documented resolutions
Screen driver applicants by verifying CDL credentials and ZIP code eligibility before scheduling recruiter callbacks.
Manage calendars via Calendly, handle professional emails in Outlook, and provide high-level administrative support.
Handling after-hours dispatch, real-time load tracking (McLeod/Onfleet), and 24/7 driver support for US-based fleets.
Managing emails, organizing schedules via Calendly, and maintaining accurate records in Google Sheets or Excel.
Researching and organizing verified business leads from the web with accurate data entry into your system.

Completed training on remote administrative support, client communication, and task
management.