2011
Bachelor in Information Technology
Interface Computer College
More Info About Me
I'm a very dedicated and customer-focused professional with experience in healthcare customer service, technical support, and account management. Skilled in health insurance verification, claims and benefits inquiries, billing assistance, and technical troubleshooting. Committed to providing excellent customer service and delivering effective solutions to customer concerns.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2026
EXL Service Philippines
(Customer Service Representative)
● Conduct health insurance verification
● Handle claims and benefits inquiries
● Check the status of appeals and precertification requests
● Assist members with billing concerns by coordinating with provider billing department
2022
-
2023
ASURION
(Technical Support Representative)
● Assist customers with mobile phone-related concerns
● Guide customers through phone settings and troubleshooting procedures
● Provide assistance with email-related issues on mobile devices
2017
-
2022
IQOR Philippines
(Customer Service Representative)
● Assist customers with billing concerns
● Provide plan options and service information
● Update and manage customer account information
● Guide customers through the process of purchasing a new phone
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.