2018
Business Administration major in Marketing Management
UM Tagum College
More Info About Me
Detail-oriented and highly organized professional with experience as a Bank Customer Service and Sales Associate for more than 6 years where I developed strong skills in customer service, administrative support, and communication. I have handled high volume of client interactions through calls, emails, and in-person inquiries. My background has trained me to work in fast-paced environments and prioritize task effectively.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2023
-
2026
Bank of the Philippine Islands
(Sales Associate)
● Identify Customer needs and recommend suitable financial products
● Make Outbound sales calls to potential and existing clients
● Handle inbound inquiries bout products, account status or services
● Respond inquiries via email in a timely and professional manner
● Regularly follow up with prospects to convert them into sales
● Coordinate with internal departments for processing (loans, approvals, etc)
● Provide after-sales support and address concerns
● Prepare daily reports
● Schedule appointments or meetings with clients
● Organize files and documentation
● Ensure proper handling of confidential customer information
2019
-
2022
Bank of the Philippine Islands
(Customer Service Associate)
● Assisted customer with account inquiries, transactions, and banking services requests
● Processed new account openings and verified customer documents
● Resolved customer concerns related to accounts, cards, digital banking services via Salesforce
and Outlook.
2018
-
2019
Radiology Department - Davao Regional Medical Center
(Reception/Information Clerk)
● Assisted Patients with scheduling diagnostic procedures such as Ultrasound, X-ray and CT Scan
● Provided clear instructions on procedure preparation to ensure patients were properly guided
prior to examinations.
● Assisted patients with payment arrangements, including processing government referral
documents.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.