I’m a rookie freelancer stepping into the virtual assistant world. I may be new, but I have a solid experience over 6 years in the customer service and travel industry. I am a dedicated and trustworthy professional who is committed to deliver high quality service. I can work independently or even under pressure, managed last-minute travel changes, and always kept customer satisfaction as my top priority. I’d love the chance to bring my experience and look forward to the opportunity to work together.
Lyceum of the Philippines University - Batangas
Handles travel related concerns within six days of travel
Travel arrangements - flight, hotel, transportation
Screening and ensuring emails are answered in timely manner
Providing one time resolution on calls, chats or emails
Maintaining detailed records and documentation of customer interactions
Checking and verifying documents for all international departures
Provides assistance to the passengers with reservations, ticketing and
adjustments of itinerary during flight interruptions
Keep passengers informed for the essential travel information
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Deliver a smooth and positive experience for every customer while contributing to the success to the company