Hey I am Kurt Alvin

More Info About Me

I'm a quality manager with seven years of progressive experience, having advanced from an analyst role to my current leadership position. I'm proficient in Google suite such as Google Sheets, Docs or slides, with deep expertise in data analysis and handling complex datasets.

I'm passionate about transforming data into actionable recommendations that drive business improvements and inform decision-making. I take pride in my meticulous approach to analysis and my commitment to completing tasks with excellence. I thrive in collaborative environments and enjoy mentoring junior analysts.

If you're interested in discussing quality improvement initiatives, data entry-related job or potential opportunities to work together, I'd love to connect!

Kurt Alvin Garcia Fabrao
Iloilo, Philippines
kurtfabrao@gmail.com
Freelancer
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My Skills and Competencies

Product Searching
Slides Creation & Data Presentation
Email and Calendar Management
Root Cause Analysis & Data Deep Diving
Team Management
Data Entry
Data Analysis

Certificates

Lean Six Sigma Yellow Belt Certificate
Lean Six Sigma White Belt Certificate
In-depth Data Entry

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015 - Undergrad
B.S Electrical Engineering

Technological Institute of the Philippines - Cubao

2011
Secondary Level

Ramon Magsaysay Cubao High School

2007
Primary Level

Eulogio Rodriguez Sr. Elementary School

2024 - 2026
Telus Digital Philippines
(Quality Assurance Manager)

● Serve as the primary client contact, aligning Quality Assurance initiatives with business objectives, and ensuring strong Customer Satisfaction (CSAT) performance through continuous process improvement

● Actively participate in business reviews to analyze market trends, identify operational gaps, and recommend data-driven solutions that support organizational goals

● Build and sustain a positive team culture by designing career growth opportunities, monitoring team morale, supporting employee engagement, and managing administrative responsibilities

● Lead and mentor high-performing teams by developing customized coaching plans for Team Leads, fostering cross-functional collaboration, and driving alignment with business strategies

● Maintain technical expertise with the Verint platform while collaborating with Operations and Workforce Management teams on FTE forecasting, headcount management, and resource optimization

2021 - 2024
Telus International Philippines
(Quality Assurance Team Leader)

● Drive customer experience excellence by investigating escalations and complaints to identify root causes, deliver timely resolutions, and implement preventive measures that enhance service quality

● Oversee the Customer Experience audit framework, manage recording compliance through Verint platform, and conduct rigorous transactional monitoring and re-audits to ensure consistent service standards

● Lead the complete analyst lifecycle including talent identification, recruitment, onboarding, coaching, performance management, and career development to build a skilled and engaged workforce

● Present actionable, data-driven insights to leadership based on audit findings and performance metrics to identify improvement opportunities and optimize operational efficiency

2018 - 2021
Telus International Philippines
(Quality Assurance Analyst)

● Analyze agent interactions across multiple communication channels to evaluate performance against established quality metrics, identify compliance gaps, and assess adherence to service standards

● Prepare detailed, data-driven reports with actionable recommendations for Team Leaders and conduct monthly coaching workshops to support underperforming agents in achieving performance targets

● Provide focused Quality Assurance support during agent onboarding and the critical first 90 days, ensuring new team members meet compliance requirements and develop strong foundational skills

● Lead calibration sessions to ensure standardized and consistent quality evaluation practices across the team, maintaining alignment with organizational quality standards and audit requirements

My Services

Product Searching & Listing

Utilizing SEO to find profitable items and create compelling product listings to maximize visibility and sales

Data Entry / Web Researcher

Accurately inputting, updating, and maintaining large volumes of information into computer databases, or spreadsheets

Data Analysis & Deep-dive

Collect, clean, and interpret complex datasets to help organizations make data-driven decisions


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Iloilo,
Philippines
Email :
kurtfabrao@gmail.com


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