A dedicated and customer-focused professional with diverse experience in healthcare support, hospitality, customer service, and administration. Holds a Bachelor of Science in Computing major in Information Management and recently completed certifications in Nursing Assistant and Central Sterile Supply Department (CSSD) in Qatar. Skilled in front desk operations, patient assistance, documentation management, customer relations, and administrative support, with hands-on experience in hospital, hotel, and retail environments. Recognized for strong communication skills, attention to detail, adaptability, and the ability to provide excellent service in fast-paced environments while maintaining professionalism and efficiency.
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - MANILA
Serve as assistant to the nurses at the assigned department, i.e., Emergency room, In-Patient, and Out-Patient departments.
✦ Assigned at the front desk to assist customers regarding hotel services.
✦ Make sure that everything is in order by coordinating with the section concerned (Housekeeping, cafeteria, etc.) before presenting the room(s) to the customer(s) to provide customer satisfaction.
✦ Handle the daily cash imbursement and endorse the same to the Front Office Manager and/or colleague at the end of the shift.
✦ Handle and manage guest bookings by using Opera Reservation Systems (ORS)
✦ Control of documentation works by filing documents through soft and hard copies.
✦ Assigned at the front desk to assist customers regarding hotel services.
✦ Make sure that everything is in order by coordinating with the section concerned (Housekeeping, cafeteria, etc.) before presenting the room(s) to the customer(s) to provide customer satisfaction.
✦ Handle the daily cash imbursement and endorse the same to the Front Office Manager and/or colleague at the end of the shift.
✦ Handle and manage guest bookings by using Opera Reservation Systems (ORS)
✦ Controlling of documentation works by filing documents through soft and hard copies.
✦ Assigned at the front desk to answer customers’ queries, either walk-in or by phone.
✦ Communicate directly with the warehouse supervisor for the items that need attention concerning customer-related issues.
✦ Act as first-hand support in answering customers’ needs regarding the company’s line of products (defective units, warranties, and other customer-related problems)
✦ In charge of preparing the documents needed by the Customer Service Department to pull out the defective unit in another store.
✦ Assist salesmen through phone if ever they have encountered a problem that they can’t resolve with regard to service maintenance requirements.
✦ Assigned to receive the store’s order.
✦ Assigned to the invoicing section if needed.
✦ Receiving the return item from the customer and processing the needed documents for proper replacement.
✦ Processing payment of the customer on different bills (electricity, water, credit cards, etc.)
✦ In charge of releasing gift checks and concert tickets whenever available.
✦ Assigned to operate the machine in the Bills and Payments of the customer.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.