Hey I am Lanz

General Virtual Assistant

Hello, I'm Lanz Gezzler Mena Ramos, a dedicated Virtual Assistant with strong expertise in ecommerce operations, order fulfillment, logistics coordination, and administrative support. I specialise in helping businesses manage customer orders efficiently from processing through to delivery while ensuring smooth operations and excellent customer experiences.

With a keen eye for detail and proven organizational skills, I excel at data management, inventory tracking, shipping coordination, and resolving customer inquiries in fast-paced environments. I am proficient in using tools such as Google Workspace (Sheets, Docs, Calendar, Meet), Microsoft Excel, and various communication platforms to streamline processes and maintain operational accuracy.

Services I Offer:

Ecommerce Order Processing & Fulfillment
Logistics & Shipping Coordination
Customer Service & Inquiry Management
Production & Delivery Tracking
Inventory Management & Data Entry
Shared Inbox Monitoring & Query Resolution
Google Sheets & Excel Data Management
Process Improvement & Workflow Optimization
Administrative & Operations Support
Supplier & Internal Team Coordination
Market & Competitor Research
CRM & Database Management

I take pride in being proactive, reliable, and highly organised — ensuring timely lead times, accurate records, and outstanding support to help businesses run smoothly and grow efficiently.

Lanz Gezzler M. Ramos
Plaridel, Bulacan, Philippines
gezzlerramos@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Graphic Design
Data Entry
Order fulfillment
Lead Generation
Microsoft Office/Suite
Operations and Administrative Support
File Management
Production and Order Tracking
Ecommerce Operations
Order Processing

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
July 10, 2024
Bachelor of Arts in Communication

I am a Bachelor of Arts in Communication graduate from STI College Malolos. Over four years, I honed my skills in various fields of Communications and Media, including content creation, scriptwriting, article and blog writing, website development, field research, media tools management, data entry, video editing, and graphic design.

During my academic journey, I was an active member of the school’s official media partner, iKonek Multimedia Organization, where I served as a News Writer and Field Researcher. My role involved gathering the latest updates and resources from current events and delivering them to the Broadcast Head for report and news writing.

My dedication and hard work culminated in graduating as a Magna Cum Laude with a 1.16 General Weighted Average, reflecting my commitment to academic excellence and professional development. This honor not only underscores my expertise and diligence but also highlights my ability to deliver high-quality work consistently. I am eager to bring this same level of excellence and dedication to my professional endeavors, ensuring that my clients receive outstanding service and impactful results.

July 2025 - July 2026
IDA GLOBAL TRANSLATION
(Fulfillment Agent)

• Processed and managed customer orders, ensuring accurate data entry and document information before fulfillment.

• Coordinated with local couriers and fulfillment partners to ensure timely order dispatch and on-time delivery within established lead times.

• Monitored shipment progress and provided customers and internal teams with accurate tracking updates using courier and e-commerce tracking platforms, including FedEx, USPS, UPS, DHL, SFC, DTDC, and Gojek.

• Collaborated with Customer Service to resolve shipping inquiries by verifying delivery addresses, contact information, shipment status, and estimated delivery timelines.

• Maintained and updated operational records using Google Sheets and Microsoft Excel, tracking replacements, refunds, upgrades, delayed shipments, and order status to ensure data accuracy.

October 2024 - June 2025
SSS Auto Parts
(Data Encoder/Customer Service Representative)

• Processed and encoded customer orders accurately into the data input system.

• Updated tracking numbers and ensured timely communication with customers.

• Assisted in ad campaign management.

• Provided customer service through emails, addressing inquiries, resolving issues, and ensuring customer satisfaction

October 2024 - October 2024
LeadConnects
(Lead Generation and Email Marketing Intern)

• Conducted online research to identify and qualify prospective clients using LinkedIn and other professional platforms.

• Collected, verified, and maintained accurate lead data using Apollo.io, Wiza,
RocketReach, and SalesQL.

• Performed data entry and database management to ensure organized and up-to-date contact records.

• Assisted with email outreach campaigns using Mailchimp while maintaining accuracy and attention to detail.

July 2024 - July 2024
PRO VA Philippines
(General Virtual Assistant Trainee)

• Completed comprehensive Virtual Assistant training covering operational support, customer service excellence, administrative efficiency, and remote work best practices in fast-paced business environments.

• Developed strong skills in managing customer communications, processing orders, tracking shipments, and supporting end-to-end order fulfillment workflows.

• Gained hands-on experience with Google Sheets for inventory tracking, data management, reporting, and basic process automation.

• Trained in monitoring shared inboxes, responding to customer queries, providing timely updates, and maintaining accurate records and documentation.

• Built proficiency in collaborative tools including Google Workspace (Sheets, Docs, Calendar, Meet), Microsoft Office Suite, and communication platforms such as Slack and email systems.

• Built proficiency in collaborative tools including Google Workspace (Sheets, Docs, Calendar, Meet), Microsoft Office Suite, and communication platforms such as Slack and email systems.

• Learned essential VA practices including email management, calendar scheduling, basic project coordination, data entry, and supporting continuous process improvements.

My Services

Content Writing

Crafting articles, blogs, and promotions to enhance online presence and engage audiences effectively.

General Virtual Assistant

Providing administrative support, project management, and other tasks remotely.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Ecommerce and logistics operations

Process orders and track shipments in a timely and accurate manner

Graphic Design

Offering professional graphic design services to create visually appealing and impactful designs that effectively commun

Lead Generation

Finding leads across multiple platforms (Social Media and Web Scraping)


Works

Let's work together !

I am available for freelance projects.
Hire Me

Contact No
09155180093

Address :
Plaridel, Bulacan,
Philippines
Email :
gezzlerramos@gmail.com


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