2017
Bachelor of Secondary Education Major in Technology & Livelihood Education
Cebu Technological University
More Info About Me
HEALTHCARE VIRTUAL ASSISTANT | HOME CARE SCHEDULER | PATIENT CARE SPECIALIST
A customer-focused advocate with 6+ years of experience in pharmacy helpdesk and insurance support at Optum Global Solutions Inc. Experienced in insurance verification, rejected claims resolution, benefits inquiry handling, and EMR navigation. Strong background in HIPAA compliance, high-volume inbound call handling, and accurate documentation. Committed to delivering excellent patient and provider support while ensuring quality and compliance standards.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2025
Optum Global Solutions Inc.
(Pharmacy Helpdesk Specialist & Mail Order Pharmacy Representative)
-Attends pharmacists' inquiries and troubleshoots rejected claims of the insurance.
-Provides insurance benefits & eligibility information, drug formulary & copay inquiry.
-Addresses the concerns about prescriptions and refills & offers guidance on proper usage, dosage & potential interactions to ensure compliance with regulations.
-Follows prompt communication procedures to attain an overall customer satisfaction.
2017
-
2018
E-mo Language Studies Corporation
(ESL Teacher)
-Instructs students in language skills, including listening, speaking, reading & writing in English, evaluates their language abilities & tracks their progress over time.
-Designs & prepares engaging lesson plans that cater to various students' levels.
-Maintains a conducive learning environment & manages classroom behavior, keeping students engaged while creating opportunities for cultural exchange.
2016
-
2017
Goldilocks ALL FRESH FOODS INC.
(Seasonal Service Crew)
-Provides excellent customer service by greeting customers, and takes orders, addresses their needs & inquiries, handles cash transactions/payments fast & accurately, while monitors inventory levels & restocking supplies as needed for smooth operation, ensures proper food handling & safety practices are followed while maintaining workstations, dining areas, and restrooms clean and organized.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.