Hi I'm Leslie Jane

Detail Oriented Virtual Assistant | Customer Service | Data Encoder | Medical VA

Hello, I'm Leslie Jane Lopes, a dedicated and detail-oriented professional with experience in customer service, team leadership, operations coordination, and administrative support.
I previously worked as an Operations Coordinator in the restaurant industry, where I managed employee records, customer service concerns, sanitation compliance, financial KPI monitoring, meeting coordination, and report preparation. This role strengthened my organizational, communication, and problem-solving skills in a fast-paced environment.
I also have experience coordinating restaurant construction projects, including arranging plans, coordinating with suppliers and contractors, monitoring equipment requirements, and ensuring project timelines were met.
In addition, I have experience in data management, administrative tasks, and business operations, making me highly adaptable to virtual support roles.
Key Skills:
• Data Entry and Data Management
• Administrative Support
• Customer Service
• Team Leadership and Coordination
• Operations Management
• KPI Monitoring and Reporting
• Scheduling and Calendar Management
• Document Preparation and Record Keeping
• Microsoft Office (Excel, Word, PowerPoint)
• Google Workspace (Docs, Sheets, Drive)
• Attention to Detail and Time Management
• Project Coordination
• Bookkeeping Support
• Medical Virtual Assistance Email and Communication Management

I am committed to delivering accurate, efficient, and high-quality work while maintaining professionalism and confidentiality. I am eager to support businesses and professionals by helping streamline operations and achieve their goals.

Leslie Jane Pasumbal Lopez
Batangas, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Data Entry
Customer Service
Attention to Detail
Computer Literacy
File organization and document management
Ability to work independently
Time management and organization
Email and Calendar management
Proficiency with microsoft software

Certificates

General Virtual Assistant Training
Typing Skill Certificate
Certificate of Employment

My Experience and Education

  • EXPERIENCE
  • EDUCATION
June 2008 - March 2012
Bachelor of Science in Information Technology

Batangas State University

December 2013 - November 2014
PASTARITO PIZZARITO LLC. - ALAZZAM GROUP
(Cashier)

💰 Financial & Transactional Duties
🛎️ Customer Service & Hospitality
📦 Order Management & Logistics
🧹 Station Maintenance

December 2014 - September 2019
PASTARITO PIZZARITO LLC. - Alazzam Group
(Restaurant Manager)

• Staff Management: Recruit, train, and supervise staff; create schedules to ensure optimal shift coverage.
• Customer Service: Address and resolve guest complaints; interact with diners to build positive rapport and ensure satisfaction.
• Financial Oversight: Manage budgets, track daily revenues and expenses, and implement cost-cutting strategies without compromising quality.
• Operations & Inventory: Oversee daily flow, monitor food and supply levels, and place orders with suppliers.
• Compliance & Safety: Enforce strict hygiene, sanitation, and safety regulations to meet government standards

October 2019 - January 2025
Alazzam Group - Bahrain
(Data Entry Specialist - (Operation Coordinator))

• Updated and maintained manpower list for 32 restaurant brands.
• Entered, verified, and organized employee information in database and spreadsheets.
• Ensured accuracy and completeness of workforce records.
• Monitored staffing changes, including new hires, transfers, resignations, and terminations
• Generated and updated manpower reports for management reviews.
• Performed data validation and corrected discrepancies to maintain data integrity
• Managed confidential employee information with accuracy and professionalism
• Assisted with administrative and data management tasks as needed.

October 2019 - January 2025
AL AZZAM GROUP COMPANY
(Operation Coordinator / Sanitation Compliance)

• Responsible to make sure that all methods and recipes are followed for every dish served in the store
• Responsible to ensure food stocks are in check and inventory in manage defectively
• Responsible to ensure standards of hygiene are maintained and that the store complies with health and safety regulations
• Responsible to ensure high standards of customer service are maintained
• Responsible to hire new staff
• Responsible to constantly train and mentor new & existing employees to deliver food service excellence
• Responsible to handle customer complaints and conflicts
• Responsible to coordinate staff scheduling, motivate and encourage staff to achieve targets
• Responsible to appraise staff performance and provide feedback to improve productivity
• Responsible to implement policies, procedures and ethics
• Responsible to implement promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devices your own promotional campaign
• Responsible to create and delivered detailed reports on weekly, monthly and annual revenue expense
• Responsible to apply and arrange employees working visa, medical insurance and other benefits according to the labour law

My Services

Data Entry

Accurate data entry, spreadsheet management. Data entry, PDF conversion, data collection, spreadsheet organization.


Works

My data entry in action

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Batangas,
Philippines


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