Teleperformance
(Customer Service Representative)
I'm responsible for providing top-notch customer service, addressing inquiries, resolving issues, and going the extra mile to exceed customer expectations
Conduent
(Customer Experience Associate)
I'm responsible for providing top-notch customer service, addressing inquiries, resolving issues, and going the extra mile to exceed customer expectations
Imagenet
(Customer Service Support)
Coordinated complex patient transportation logistics, including scheduling optimization and route management
Facilitated seamless communication between healthcare providers, brokers, and transportation partners to ensure regulatory compliance
Maintained meticulous documentation standards using Zendesk platform for authorization tracking and issue resolution
Concentrix
(Customer Service Representative)
Managed vehicle activation services and account setup processes, ensuring seamless customer onboarding
Handled high-volume inbound inquiries with focus on first-call resolution and customer satisfaction
Exceeded sales targets through strategic identification and execution of upselling opportunities
Delivered comprehensive customer support by leveraging technical expertise, empathy, and analytical problem-solving
